At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot tech issues across various platforms.
- Company: Join a growing IT services business with a collaborative team culture.
- Benefits: Earn up to £35,000, enjoy ongoing training, and work in a supportive environment.
- Other info: Great opportunity for career growth in a fast-paced technical environment.
- Why this job: Make a real impact by solving complex tech problems and enhancing user experiences.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 35000 - 35000 £ per year.
Location: Onsite
Salary: Up to £35,000 per annum
Job Type: Full-Time, Permanent
About the Opportunity
Morris Sinclair Recruitment is working on behalf of a well-established and growing IT services business seeking a talented proactive 2nd Line IT Support Engineer to join their team. This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting complex technical issues, taking ownership of support requests, and working as part of a collaborative office-based team. The successful candidate will be technically capable, customer-focused, and comfortable supporting a broad range of technologies across Microsoft environments, networking infrastructure, and end-user devices.
Key Responsibilities
- Provide 2nd line technical support to users across a variety of technologies and platforms
- Troubleshoot and resolve issues relating to Microsoft 365, Windows and macOS environments
- Diagnose and support networking issues, including routers, switches, connectivity, and general infrastructure
- Take ownership of support tickets from initial diagnosis through to resolution
- Produce and maintain clear, accurate technical documentation and support records
- Escalate complex issues when appropriate while ensuring excellent communication throughout
- Assist with user onboarding, hardware deployment, software installations, and general IT administration tasks
- Contribute to continuous improvement of support processes and documentation
- Support colleagues and work collaboratively within the wider technical team
Essential Requirements
- Proven experience in a 2nd Line IT Support or similar technical support role
- Strong experience supporting Microsoft 365 environments
- Solid knowledge of Windows and macOS operating systems
- Good understanding of networking fundamentals, including routers and connectivity troubleshooting
- Excellent fault-finding and problem-solving abilities
- Ability to work independently while also contributing positively within a team environment
- Strong organisational skills and experience maintaining detailed technical documentation
- Proactive approach with a willingness to take ownership and responsibility for issues through to completion
- Full UK Driving Licence
Desirable Skills & Experience
- Previous experience working within a Managed Service Provider (MSP) environment
- Industry-recognised certifications such as Microsoft 365, CompTIA, or similar
- Exposure to cloud technologies and modern IT infrastructure solutions
Personal Attributes
- Bright, motivated, and eager to learn
- Strong communication and customer service skills
- Positive attitude and willingness to assist with a variety of tasks when required
- Reliable, professional, and highly organised
- Comfortable working in a fast-paced technical environment
Package
- Salary up to £35,000 depending on experience
- Full-time permanent position
- Onsite working environment with a supportive and collaborative team
- Ongoing training and development opportunities
- Opportunity to develop your technical skills and progress your career within a growing business.
To apply or discuss this opportunity in confidence, please contact Morris Sinclair Recruitment or apply now.
2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking) employer: Morris Sinclair Recruitment
Join a well-established IT services business that values collaboration and continuous improvement, offering a supportive onsite environment for its employees. With a competitive salary of up to £35,000 and ongoing training opportunities, this role as a 2nd Line IT Support Engineer provides a platform for personal and professional growth while working with cutting-edge technologies. Embrace the chance to take ownership of technical challenges and contribute to a dynamic team dedicated to delivering exceptional support.
Contact Details:
Morris Sinclair Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking)
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, especially with Microsoft 365 and networking issues. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common technical interview questions related to Windows, macOS, and networking. Mock interviews with friends can help you feel more confident when it’s your turn.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace 2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, Windows, and macOS. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Support Engineer role. Share specific examples of how you've tackled complex issues in the past – we love a good story!
Show Off Your Problem-Solving Skills:In your application, highlight your fault-finding and problem-solving abilities. We’re looking for someone who can take ownership of support tickets and resolve them efficiently, so give us the details on how you’ve done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Morris Sinclair Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you're not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you took ownership of support tickets and saw them through to resolution.
✨Communicate Clearly and Confidently
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Good communication is key, so be prepared to demonstrate your customer service skills and how you keep users informed throughout the support process.
✨Be Ready to Collaborate
This position requires working as part of a team, so think about how you've contributed to team success in the past. Be ready to discuss how you’ve supported colleagues and improved processes, showing that you’re a proactive team player who values collaboration.
