At a Glance
- Tasks: Provide 1st line IT support, resolve issues, and assist clients with tech problems.
- Company: Established MSP in Edinburgh with a focus on staff development.
- Benefits: Competitive salary, private health insurance, training days, and charity days.
- Other info: Office-based role with opportunities for career progression and mentoring.
- Why this job: Join a dynamic team and grow your IT skills while making a difference.
- Qualifications: Experience in IT support or a relevant apprenticeship; strong troubleshooting skills.
Salary: £21K - £23K
Full time on site Monday - Friday 9am-5pm
Edinburgh Based
Salary Based on Experience and Technical Ability
Opportunity to Progress / Specialise
Regularly Mentoring & Career Development Reviews
12 Training Days Per Year
6 Charity Days Per Year
LinkedIn Learning Account
Private Health Insurance
We are looking to recruit an enthusiastic and motivated 1st Line Support Technician to join a successful team for a well-established MSP. This is a high-paced team and you should be used to dealing with multiple end-user clients and varying priorities on a daily basis.
This will be a full-time, permanent position at a competitive salary based on proven track record, experience, and technical competence. Placing a high value on active staff mentoring, development and ensuring all members of the team have a career development path that suits their expectations and abilities.
Your role will involve assisting the support desk with answering calls and live chats, entering ticket notes accurately, resolving 1st Line type issues, dealing with client problems, ensuring relevant tickets are escalated, and creatively delivering excellent service to our varied client base.
The skill set is primarily around the Microsoft ecosystem, both locally on desktops and servers, as well as within the Microsoft 365 and Azure environment. You should be comfortable supporting end-users within at least some of this environment, and having experience in basic network troubleshooting.
This role would ideally suit someone who has recently successfully completed a Modern Apprenticeship in IT Support, or has over a year's relevant work experience in the IT industry, and is now looking to expand into a challenging yet rewarding role within a busy and supportive team. Applicants with prior experience working in an MSP environment preferred.
You will need to be hard working, have great attention to detail, work to deadlines, be very well organised and have a real interest in technology with proven troubleshooting abilities.
This will be an office-based role at our client's Edinburgh City Centre office, Monday to Friday 9am to 5pm. Committed to providing a flexible and caring work environment you will be supported with 12 "at home" dedicated training days a year and 6 charity days.
1st Line Support employer: Morris Sinclair Recruitment
Morris Sinclair Recruitment offers a dynamic work environment in the heart of Mayfair, London, where experienced Data Cabling Engineers can thrive. With a focus on employee growth and ongoing projects, we provide weekly pay and the chance to be part of an established team, ensuring that your skills are valued and developed in a supportive culture.
Contact Details:
Morris Sinclair Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morris Sinclair Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morris Sinclair Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morris Sinclair Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Morris Sinclair Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morris Sinclair Recruitment!
How to prepare for a job interview at Morris Sinclair Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
