At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for diverse clients.
- Company: Join a growing IT services provider in a supportive Edinburgh team.
- Benefits: Enjoy competitive pay, ongoing training, and a collaborative work environment.
- Other info: Office-based role with excellent career progression and company events.
- Why this job: Kickstart your tech career with hands-on experience and growth opportunities.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast‑paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided.
The Role
You will be responsible for providing first‑line technical support to customers, assisting with day‑to‑day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users.
Key Responsibilities
- Act as the first point of contact for IT support queries
- Log, manage, and update support tickets through the ticketing system
- Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts
- Provide regular updates to customers regarding ticket progress
- Escalate more complex technical issues where required
- Work closely with colleagues to maintain service levels and response times
- Assist with maintaining internal technical documentation
- Identify recurring technical issues and highlight potential improvements
Skills & Experience Required
- Minimum 2 years experience within an IT support or service desk environment
- Strong customer service and communication skills
- Professional and confident telephone manner
- Good troubleshooting and analytical skills
- Strong organisational and time‑management abilities
- Ability to manage multiple support requests simultaneously
- Positive, team‑oriented approach
- Willingness to learn and develop new technical skills
Technical Experience
Candidates should have experience supporting most of the following:
- Windows 10/11
- Microsoft 365
- Active Directory / Entra ID
- SharePoint
- VoIP systems
- Mobile device setup and support
- Basic networking
- macOS
- Printers and desktop hardware
Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential.
What is on Offer
- Supportive and collaborative working environment
- Ongoing training and development
- Exposure to a wide range of technologies and client environments
- Career progression opportunities
- Competitive benefits package
Job Details
- Permanent, full‑time position
- Based in Edinburgh (office‑based role)
- Monday to Friday
Benefits
- Company pension
- Company events
- Free on‑site parking
- Sick pay
Requirements
- Ability to commute to Edinburgh or relocate before starting
- Minimum 2 years technical support experience
- Minimum 2 years customer service experience
- Full UK driving licence essential
Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
1st Line IT Support Engineer – Edinburgh Growth employer: Morris Sinclair Recruitment
Join a dynamic and supportive IT services provider in Edinburgh, where you will thrive in a collaborative work culture that prioritises employee growth and development. With ongoing training opportunities and exposure to a diverse range of technologies, this role as a 1st Line IT Support Engineer offers a rewarding career path in a friendly environment, complete with competitive benefits and a strong emphasis on teamwork.
Contact Details:
Morris Sinclair Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer – Edinburgh Growth
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect 1st Line IT Support Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can solve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
When you get an interview, show off your communication skills! Be clear and concise when discussing your experience. Remember, they want someone who can explain technical issues to non-techy users, so practice that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line IT Support Engineer – Edinburgh Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and any tech you've worked with!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about joining our team and contributing to our supportive environment.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Morris Sinclair Recruitment
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking. The interviewers will likely ask you about troubleshooting common issues, so being able to demonstrate your understanding of these technologies will really help you stand out.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-line support, be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully resolved a customer's issue or went above and beyond to help them. This will show that you have the right attitude for the job.
✨Practice Your Communication
Strong communication skills are key for this position. Try to practice explaining technical concepts in simple terms, as you might need to do this during the interview. You could even role-play with a friend to get comfortable with articulating your thoughts clearly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, ongoing training opportunities, or the types of technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
