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- Tasks: Provide 2nd line IT support and tackle diverse tech challenges across Scotland.
- Company: Thriving IT managed services provider with a friendly, inclusive culture.
- Benefits: Hybrid work, comprehensive training, Microsoft certification support, and professional development.
- Why this job: Advance your career while making a real impact in the tech industry.
- Qualifications: Experience in MSP environments and strong technical skills in Windows and MacOS.
- Other info: Enjoy flexibility, travel opportunities, and recognition for your contributions.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
- MSP Experience Preferred
- Projects / Escalation Experience
- Office Based
Senior IT Engineer – Edinburgh If you're an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team. This role offers excellent progression opportunities and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You'll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions. Key Responsibilities:- Provide IT Support: Diagnose and resolve escalated support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365. – Project Delivery: Taking part and ownership of IT projects such as new client onboarding, Office 365 migrations, and network installations. – Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues. – Intune MDM Experience- Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site.- On-Site Visits: Travel to client offices around Scotland as needed.- Ticket & Documentation Management: Log issues, track progress, and document resolutions.- System Maintenance: Proactively monitor customer systems and remediate alerts.- Continuous Improvement: Contribute to the knowledge base and help refine processes.Essential Qualifications & Experience: – Technical Skills: Windows, Networking, Office 365 Migrations, Intune MDM, SharePoint, Teams, OneDrive, Defender, Sentinel – MSP Experience: Previous experience in an MSP or IT support provider environment.- Right to Work in the UK: Legal authorisation to work in the UK is required.- Troubleshooting: Excellent IT problem-solving skills.- Communication: Outstanding interpersonal skills and fluent written and spoken English.- Team Player: Proven ability to work collaboratively in a small team.- Task Ownership: Organised, self-motivated, and able to manage workload independently.- Certifications/Training: Relevant IT certifications or equivalent knowledge.
Senior IT Engineer employer: MORRIS SINCLAIR RECRUITMENT LTD
Contact Detail:
MORRIS SINCLAIR RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. Attend local meetups or online webinars to get your name out there and make some valuable contacts.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. It’s a great way to demonstrate your hands-on experience with Windows 11, MacOS, and Microsoft 365.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d tackle Tier-2 support tickets and be ready to share your problem-solving process. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in a friendly, inclusive environment.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with MSPs and any relevant technical skills, especially around Windows 11, MacOS, and Microsoft 365. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you a perfect fit. Don’t forget to mention your customer service skills and teamwork experience – we love a good team player!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We’re keen on seeing your troubleshooting skills in action, so share specific instances where you’ve resolved issues or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our friendly team!
How to prepare for a job interview at MORRIS SINCLAIR RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 11, MacOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your MSP Experience
Since the role is within a Managed Service Provider, highlight your past experiences in similar environments. Share examples of how you've handled Tier-2 support tickets and any projects you've contributed to, like client onboarding or network installations.
✨Demonstrate Your Customer Service Skills
This position requires excellent communication and customer service skills. Prepare to share instances where you've delivered friendly and professional support, whether over the phone, via email, or in person. This will help illustrate your ability to connect with end-users.
✨Be Ready for Team Collaboration
The company values teamwork, so be prepared to discuss how you've worked collaboratively in small teams. Think of examples where you've taken ownership of tasks and contributed to continuous improvement, as this aligns with their culture of open communication and recognition.