At a Glance
- Tasks: Support diverse clients with real-world IT challenges in a dynamic environment.
- Company: Join a growing Managed Service Provider in Edinburgh with a collaborative culture.
- Benefits: Gain hands-on experience and learn from passionate professionals.
- Other info: Full driving license required; no need to know everything, just be curious!
- Why this job: Perfect for those eager to grow in the IT industry and solve problems.
- Qualifications: Positive attitude, customer-first mindset, and a willingness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they're looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers.
About the Role
This is a fantastic opportunity to gain hands‑on experience in a collaborative environment where no two days are the same. You'll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do.
Who We're Looking For
We're keen to speak with individuals who bring a positive, can‑do attitude and a genuine desire to grow within the IT industry. If you've recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don't need to know everything – we value curiosity, initiative, and a willingness to learn above all else.
What You'll Bring
- A customer‑first mindset and a drive to go the extra mile
- A collaborative spirit and eagerness to support both clients and colleagues
- A hunger to learn and solve problems independently
- You will also need to have a full Driving License for this role!
Tech You'll Work With
Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive), Entra ID (formerly Azure AD), Windows OS & Mac OS, Basic networking principles.
IT Support Analyst employer: MORRIS SINCLAIR RECRUITMENT LTD
Morris Sinclair offers an exceptional work environment for IT Support Analysts in Edinburgh, where you can thrive in a collaborative and dynamic Managed Service Provider setting. With a strong focus on employee growth, you'll have the opportunity to gain hands-on experience while working alongside passionate professionals who are dedicated to mentoring and supporting your career development. Enjoy a culture that values curiosity and initiative, making it an ideal place for those eager to tackle real-world IT challenges and advance their skills.
Contact Details:
MORRIS SINCLAIR RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Edinburgh to connect with industry professionals. You never know who might have the inside scoop on job openings or can offer you a referral.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your IT support abilities. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your problem-solving approach. Being able to demonstrate your thought process will impress potential employers, especially in a hands-on role like this.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for enthusiastic candidates like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any experience with Microsoft 365, Windows OS, or Mac OS, and don’t forget to mention your customer-first mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share your enthusiasm for the role and how your can-do attitude will help you thrive in our dynamic team. Don’t be shy about mentioning your eagerness to learn and grow.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. We love to see curiosity and initiative, so share any experiences where you went the extra mile to support clients or colleagues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at MORRIS SINCLAIR RECRUITMENT LTD
✨Know Your Tech
Familiarise yourself with Microsoft 365, Windows OS, and Mac OS before the interview. Brush up on basic networking principles too. Being able to discuss these technologies confidently will show your enthusiasm and readiness for the role.
✨Show Your Curiosity
Demonstrate your eagerness to learn by asking insightful questions about the company’s tech stack and the challenges they face. This not only shows your interest but also highlights your proactive attitude, which is exactly what they're looking for.
✨Customer-First Mindset
Prepare examples of how you've gone the extra mile for customers or colleagues in previous roles or during your apprenticeship. This will help you illustrate your customer-first mindset and collaborative spirit, both of which are key for this position.
✨Be Yourself
Let your personality shine through! The team values a positive, can-do attitude, so don’t be afraid to show your enthusiasm for the role and the IT industry. Authenticity can make a lasting impression.
