At a Glance
- Tasks: Lead customer experience initiatives and collaborate with teams to enhance service quality.
- Company: Join a global retail brand known for its great company culture.
- Benefits: Enjoy flexible working options, competitive salary, and excellent benefits.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on customer satisfaction across Northern Europe.
- Qualifications: Experience in customer operations and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: UK (Remote / Hybrid)
Job Type: Full Time
Morris Sinclair is proud to be partnering with a global retail brand to recruit a Customer Experience Lead for its Northern Europe region. This is an exciting opportunity to join a well-established international business where customer experience plays a key role in shaping commercial success.
Working across several European markets, you'll collaborate with operational, commercial and support teams to ensure customers receive an exceptional service while helping to influence continuous improvement across the organisation. The business offers a flexible approach to working, with remote and hybrid arrangements currently in place across the team.
The Opportunity
This is a varied role that combines customer operations, stakeholder engagement, service improvement and business insight. You'll act as a key link between customer-facing teams and the wider business, ensuring customer feedback is translated into meaningful improvements while maintaining consistently high service standards. You'll also support operational initiatives, contribute to regional projects and help ensure customer support teams are equipped with the information, tools and guidance they need to deliver an outstanding experience.
Customer Experience Lead - Northern Europe employer: MORRIS SINCLAIR RECRUITMENT LTD
Morris Sinclair is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible remote and hybrid working options, employees enjoy a healthy work-life balance while contributing to a global retail brand that values customer experience as a cornerstone of its success. The company fosters collaboration across teams, ensuring that every team member has the opportunity to influence service improvements and drive meaningful change in the organisation.
Contact Details:
MORRIS SINCLAIR RECRUITMENT LTD Recruitment Team
