Client Services Specialist - FinTech

A leading infrastructure provider to the wealth management sector, delivering comprehensive services including custody, brokerage, pensions and technology solutions to IFAs, wealth managers, investment managers, family offices and institutional clients. Their flagship investment platform service provides a secure, high-quality solution for both UK and international markets, enabling advisers and managers to consolidate and manage all their clients' investments through a single interface. They also license enterprise technology solutions to the sector, seamlessly integrating with existing ecosystems to support mutual growth with their clients.

We are seeking a Transfers & Client Service Specialist who will expertly manage client asset transfers and deliver outstanding service across their diverse product portfolio. You will oversee the complete asset transfer lifecycle from initiation to completion, manage associated risks, and ensure exceptional client interactions while contributing to governance and scalability initiatives.

This position reports to the Head of Client Services, Dealing and Settlements and involves close collaboration with the Governance, Risk, and Compliance teams to drive continuous improvement in service delivery.

• Manage daily asset transfer requests with accuracy and efficiency from initiation to completion.
• Handle transfers across various asset classes including equities, bonds, funds, and certificated holdings.
• Oversee nominee accounts, ISAs, pensions, and OPBs.
• Execute electronic transfers using Altus and oversee bulk migration processes.
• Manage and resolve transfer failures, cash, and stock breaks effectively.
• Ensure compliance with procedures, regulations, and internal controls.
• Capture ISA subscription data accurately and issue ISA history forms.
• Allocate holdings to underlying investor accounts.
• Complete and process Stock Transfer Forms for manual transfers.

• Provide comprehensive client support across Custody, Brokerage & Execution, Technology, and Wrap Pension services.
• Engage regularly with clients including financial advisers, investment managers, private banks, and fintech firms, ensuring their service requirements are consistently met.
• Monitor and respond promptly to client queries within established service levels.
• Support clients with platform navigation and technology utilization.
• Contribute actively to enhancing client onboarding efficiency and ongoing service excellence.

• Conduct systematic reviews of existing policies and procedures across all service areas.
• Identify gaps in current control frameworks and propose enhancements.
• Document process workflows and contribute to standardization efforts.
• Assist with regulatory compliance reviews and implementation of recommended changes.
• Support the scaling of operations through process optimization and automation initiatives.

• Demonstrate in-depth understanding of the product suite: Retail Trading Platform, Investment Management Platform, Adviser Platform, and Wrap Pension.
• Stay current on market trends affecting financial advisers, investment managers, platforms, private banks, and fintech clients.
• Understand how governance frameworks apply differently across various product offerings.

• Knowledge of Consumer Duty FCA principle.
• 2+ years of experience in financial services or wealth management (preferable).
• Strong knowledge of regulatory requirements in custody and investment services.
• Experience in policy review, process documentation, and control frameworks.
• Excellent analytical skills with attention to detail.
• Outstanding communication abilities with clients and internal stakeholders.
• Ability to balance client service excellence with governance responsibilities.

• Opportunity to develop expertise across four core service areas.
• Professional development in governance, risk management, and compliance.
• Collaborative environment working with a diverse range of financial services clients.
• Career progression in a growing wealth platform business.
• 25 days holiday plus bank holidays.
• Your birthday off as an additional benefit (not deducted from holiday allowance).
• Vitality Private Healthcare.
• Yurtle Caregivers Support & Insurance.
• Smart Pensions Pension Plan.

Diversity & Inclusion: Our client places inclusion at the heart of their mission. They are an equal opportunities employer committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. They value difference and are dedicated to creating an inclusive environment for every team member.

To apply for this role or to discuss this opportunity in more detail, please get in touch with us.