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- Tasks: Provide top-notch 3rd level technical support and mentor junior team members.
- Company: Join an award-winning IT solutions provider with over 18 years of experience.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex tech challenges and enhancing customer satisfaction.
- Qualifications: Strong service desk background and excellent problem-solving skills required.
- Other info: Work with cutting-edge technologies like O365, Linux, and cloud solutions.
The predicted salary is between 36000 - 60000 £ per year.
Award-winning solutions provider for IT, Telco, connectivity & security. 3rd Line Senior Support Engineer for growing team. O365, InTune, MS Windows, Linux, infrastructure, virtualisation, networking. 3rd Line Support Engineer for an award-winning IT service provider established for over 18 years with a UK-wide customer base delivering business IT, telecommunications, connectivity and security solutions who pride themselves on best in class customer service. Senior Support Engineer sought to join a growing team leading the support of customers solutions – from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with customers. Responsibilities Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards. Provide technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solu…
3rd Line Support employer: MORRIS SINCLAIR RECRUITMENT LTD
Contact Detail:
MORRIS SINCLAIR RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support
✨Tip Number 1
Make sure you have a solid understanding of O365, InTune, and MS Windows, as these are key technologies for the role. Brush up on your knowledge of Linux and networking concepts too, as they will be crucial in resolving complex issues.
✨Tip Number 2
Highlight any experience you have in mentoring or training junior team members. This role values collaboration and knowledge sharing, so showcasing your ability to lead and support others will set you apart.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex technical issues in the past. Being able to articulate your problem-solving process will demonstrate your expertise and ability to handle the challenges of this position.
✨Tip Number 4
Familiarize yourself with best practices in customer service, as this role emphasizes delivering top-notch support. Be ready to share how you've maintained communication with customers during challenging situations.
We think you need these skills to ace 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with O365, InTune, MS Windows, and Linux. Emphasize any previous roles where you provided 3rd line support or worked in a service desk environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've resolved complex issues and collaborated with team members to improve service delivery.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully managed multiple tasks while maintaining communication with customers.
Highlight Mentorship Experience: If you have experience mentoring junior staff or leading teams, be sure to include this in your application. It shows your leadership skills and commitment to driving standards within a team.
How to prepare for a job interview at MORRIS SINCLAIR RECRUITMENT LTD
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with O365, InTune, MS Windows, Linux, and networking. Highlight specific examples where you've resolved complex hardware and software issues, as this will demonstrate your capability to handle the responsibilities of a 3rd Line Support Engineer.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through your problem-solving process. Share instances where you successfully diagnosed and resolved technical issues, emphasizing your analytical thinking and ability to manage multiple tasks efficiently.
✨Emphasize Team Collaboration
Since mentoring junior team members is part of the role, discuss your experience in collaborating with others. Provide examples of how you've shared knowledge or driven standards within a team, showcasing your leadership potential.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your technical skills and customer service approach. Practice articulating how you would handle specific situations, such as a critical system failure or a challenging customer interaction, to illustrate your readiness for the role.
