At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex technical issues.
- Company: Join a growing IT services business in Edinburgh with a collaborative culture.
- Benefits: Earn up to £35K, enjoy ongoing training, and work in a supportive team.
- Other info: Great opportunity for career progression within a dynamic team.
- Why this job: Develop your technical skills and make a real impact in a fast-paced environment.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft 365.
The predicted salary is between 35000 - 35000 £ per year.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Onsite - Edinburgh
Salary: Up to £35,000 per annum
Job Type: Full-Time, Permanent
About the Opportunity
Morris Sinclair Recruitment is working on behalf of a well-established and growing IT services business seeking a talented and proactive 2nd Line IT Support Engineer to join their team. This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting complex technical issues, taking ownership of support requests, and working as part of a collaborative office-based team. The successful candidate will be technically capable, customer-focused, and comfortable supporting a broad range of technologies across Microsoft environments, networking infrastructure, and end-user devices.
Key Responsibilities
- Provide 2nd line technical support to users across a variety of technologies and platforms.
- Troubleshoot and resolve issues relating to Microsoft 365, Windows and macOS environments.
- Diagnose and support networking issues, including routers, switches, connectivity, and general infrastructure.
- Take ownership of support tickets from initial diagnosis through to resolution.
- Produce and maintain clear, accurate technical documentation and support records.
- Escalate complex issues where appropriate while ensuring excellent communication throughout.
- Assist with user onboarding, hardware deployment, software installations, and general IT administration tasks.
- Contribute to continuous improvement of support processes and documentation.
- Support colleagues and work collaboratively within the wider technical team.
Essential Requirements
- Proven experience in a 2nd Line IT Support or similar technical support role.
- Strong experience supporting Microsoft 365 environments.
- Solid knowledge of Windows and macOS operating systems.
- Good understanding of networking fundamentals, including routers and connectivity troubleshooting.
- Excellent fault-finding and problem-solving abilities.
- Ability to work independently while also contributing positively within a team environment.
- Strong organisational skills with experience maintaining detailed technical documentation.
- Proactive approach with a willingness to take ownership and responsibility for issues through to completion.
- Full UK Driving Licence.
Desirable Skills & Experience
- Previous experience working within a Managed Service Provider (MSP) environment.
- Industry-recognised certifications such as Microsoft 365, CompTIA, or similar.
- Exposure to cloud technologies and modern IT infrastructure solutions.
Personal Attributes
- Bright, motivated, and eager to learn.
- Strong communication and customer service skills.
- Positive attitude and willingness to assist with a variety of tasks when required.
- Reliable, professional, and highly organised.
- Comfortable working in a fast-paced technical environment.
Package
- Salary up to £35,000 depending on experience.
- Full-time permanent position.
- Onsite working environment with a supportive and collaborative team.
- Ongoing training and development opportunities.
- Opportunity to develop your technical skills and progress your career within a growing business.
To apply or discuss this opportunity in confidence, please contact Morris Sinclair Recruitment or apply now.
2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking) employer: MORRIS SINCLAIR RECRUITMENT LTD
Join a dynamic and supportive team in Edinburgh as a 2nd Line IT Support Engineer, where your technical skills will be valued and nurtured. With a competitive salary of up to £35,000 and a focus on ongoing training and development, this role offers excellent opportunities for career progression within a well-established Managed Service Provider. Experience a collaborative work culture that encourages ownership of tasks and fosters professional growth in a fast-paced environment.
Contact Details:
MORRIS SINCLAIR RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Edinburgh to meet potential employers and other professionals. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Windows, or networking, make sure to highlight that in conversations. Bring examples of how you've solved complex issues in the past to demonstrate your problem-solving abilities.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! This shows initiative and can help you stand out from the crowd. Plus, it’s a great way to get familiar with the company culture before you even step foot in the office.
✨Tip Number 4
Prepare for interviews by brushing up on common technical questions related to 2nd Line Support. Practice explaining your troubleshooting process clearly and concisely. Remember, communication is key, especially when dealing with customers!
We think you need these skills to ace 2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, Windows, and macOS. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you’ve tackled complex issues in the past. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've resolved tricky tech problems. We’re looking for someone who takes ownership and can communicate effectively, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MORRIS SINCLAIR RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you're not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical thinking and proactive approach.
✨Communicate Clearly and Confidently
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will highlight your customer service skills and ability to work collaboratively.
✨Bring Documentation Samples
Since maintaining accurate technical documentation is key, consider bringing samples of your previous work. This could include support records or process documentation. It shows that you take organisation seriously and understand the importance of clear records in IT support.
