At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for customers.
- Company: Join a growing IT services provider in a supportive team environment.
- Benefits: Enjoy competitive pay, ongoing training, and a great benefits package.
- Other info: Great career progression opportunities in a dynamic workplace.
- Why this job: Develop your tech skills while making a real difference for clients.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided.
The Role
You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users.
Key Responsibilities
- Act as the first point of contact for IT support queries
- Log, manage, and update support tickets through the ticketing system
- Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts
- Provide regular updates to customers regarding ticket progress
- Escalate more complex technical issues where required
- Work closely with colleagues to maintain service levels and response times
- Assist with maintaining internal technical documentation
- Identify recurring technical issues and highlight potential improvements
Skills & Experience Required
- Minimum 2 years’ experience within an IT support or service desk environment
- Strong customer service and communication skills
- Professional and confident telephone manner
- Good troubleshooting and analytical skills
- Strong organisational and time management abilities
- Ability to manage multiple support requests simultaneously
- Positive, team-oriented approach
- Willingness to learn and develop new technical skills
Technical Experience
Candidates should have experience supporting most of the following:
- Windows 10/11
- Microsoft 365
- Active Directory / Entra ID
- SharePoint
- VoIP systems
- Mobile device setup and support
- Basic networking
- macOS
- Printers and desktop hardware
Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential.
What’s on Offer
- Supportive and collaborative working environment
- Ongoing training and development
- Exposure to a wide range of technologies and client environments
- Career progression opportunities
- Competitive benefits package
Job Details
- Permanent, full-time position
- Based in Edinburgh (office-based role)
- Monday to Friday
Benefits
- Company pension
- Company events
- Free on-site parking
- Sick pay
Requirements
- Ability to commute to Edinburgh or relocate before starting
- Minimum 2 years’ technical support experience
- Minimum 2 years’ customer service experience
- Full UK driving licence essential
Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
1st Line IT Support Engineer employer: MORRIS SINCLAIR RECRUITMENT LTD
Morris Sinclair offers a dynamic and supportive work environment for 1st Line IT Support Engineers in Edinburgh, where employees can thrive through ongoing training and development opportunities. With a focus on career progression and exposure to diverse technologies, the company fosters a collaborative culture that values strong communication and teamwork, making it an ideal place for those looking to enhance their technical skills while providing exceptional customer service.
Contact Details:
MORRIS SINCLAIR RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect 1st Line IT Support Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can solve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
When you land that interview, remember to showcase your communication skills. Be clear and concise when explaining your thought process. Employers love candidates who can articulate their solutions effectively!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Keep Your CV Fresh:Before you hit that apply button, make sure your CV is up to date. Highlight your relevant experience in IT support and customer service, as these are key for the 1st Line IT Support Engineer role.
Tailor Your Application:Read through the job description carefully and tailor your application to match. Use similar language and keywords from the job specs to show we’re on the same page about what you bring to the table.
Show Off Your Skills:Don’t shy away from showcasing your technical skills and troubleshooting experience. Mention specific technologies you’ve worked with, like Windows 10/11 or Microsoft 365, to catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at MORRIS SINCLAIR RECRUITMENT LTD
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking. Be ready to discuss how you've used these technologies in past roles, as this will show your technical foundation and readiness for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past. Highlight your communication skills and how you’ve managed to keep users informed during support requests. This is key for a role that focuses on first-line support.
✨Practice Troubleshooting Scenarios
Think through common IT issues you might face, like printer problems or user account issues. Practising how you would approach these scenarios can help you demonstrate your analytical skills and proactive attitude during the interview.
✨Ask Insightful Questions
Prepare questions about the team dynamics, ongoing training opportunities, and the types of technologies you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
