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- 1st Line Support Technician for an established MSP in Edinburgh.
- MS 365 / Azure technical environment with strong career development support.
- Full-time on site Monday - Friday 9-5pm.
1st Line IT Support Technician
Salary : £21K - £23K
Full time on site Monday - Friday 9am-5pm
- Edinburgh Based
- Salary Based on Experience and Technical Ability
- Opportunity to Progress / Specialise
- Regularly Mentoring & Career Development Reviews
- 12 Training Days Per Year
- 6 Charity Days Per Year
- LinkedIn Learning Account
- Private Health Insurance
We are looking to recruit an enthusiastic and motivated 1st Line Support Technician to join a successful team for a well established MSP. This is a high-paced team and you should be used to dealing with multiple end-user clients and varying priorities on a daily basis.
This will be a full-time, permanent position at a competitive salary based on proven track record, experience, and technical competence.
Placing a high value on active staff mentoring, development and ensuring all members of the team have a career development path that suits their expectations and abilities.
Your role will involve assisting the support desk with answering calls and live chats, entering ticket notes accurately, resolving 1st Line type issues, dealing with client problems, ensuring relevant tickets are escalated, and creatively delivering excellent service to our varied client base.
The skill set is primarily around the Microsoft ecosystem, both locally on desktops and servers, as well as within the Microsoft 365 and Azure environment. You should be comfortable supporting end-users within at least some of this environment, and having experience in basic network troubleshooting.
This role would ideally suit someone who has recently successfully completed a Modern Apprenticeship in IT Support, or has over a years' relevant work experience in the IT industry, and is now looking to expand into a challenging yet rewarding role within a busy and supportive team. xgikmsk Applicants with prior experience working in an MSP environment preferred.
You will need to be hard working, have great attention to detail, work to deadlines, be very well organised and have a real interest ...
1st Line Support employer: MORRIS SINCLAIR RECRUITMENT LTD Careers
Join a dynamic team of Data Cabling Engineers in the picturesque West Sussex and Surrey region, where we prioritise high-quality installations and exceptional work standards. Our supportive work culture fosters professional growth, offering competitive day rates and immediate start opportunities on large-scale projects. With all necessary materials provided and a focus on safety and compliance, this role is perfect for skilled engineers looking to make a meaningful impact in a thriving environment.
Contact Details:
MORRIS SINCLAIR RECRUITMENT LTD Careers Recruitment Team
