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For Companies At a Glance
- Tasks: Provide top-notch customer service throughout the home buying process.
- Company: Join Morris Homes Ltd, a leader in the construction industry.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives by helping them find their dream homes.
- Qualifications: Friendly, organised, and good IT skills; experience in customer care is a plus.
- Other info: Dynamic team environment with a focus on customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Customer Care Co-ordinator role at Morris Homes Ltd.
The Central Region has an opportunity for a Customer Care Co-ordinator to be based in the Rugby Office.
The Role
Reporting to the Head of Customer Care. The Customer Care Co-ordinator will be responsible for providing a first class service to our customers throughout the home buying process. The role will involve
- Assisting the Head of Customer Care in providing a first class service to our customers
- Deal efficiently, effectively and professionally with customer enquiries
- Able to work to timescales and deadlines
- Maintain regular contact with customers
- Maintaining and updating customer records
- Liaising with main contractors to ensure work is completed in a timely manner and to the standard required
- Manage customer’s expectation appropriately, with the objective of achieving the highest customer satisfaction feedback
- Liaise with all departments within the company and external agencies
The Person
- Personable, approachable and friendly
- Organised and methodical
- Good IT skills including Microsoft Office
Experience in a similar role, or knowledge of the house building industry an advantage
If you believe you have the skills and experience, please send a covering letter and your CV to careers@morrishomes.co.uk
Strictly No Agencies
Seniority level
- Entry level
Employment type
- Full-time
- Industries: Construction
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Customer Care Co-ordinator employer: Morris Homes Ltd
Contact Detail:
Morris Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work at Morris Homes. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching common customer care scenarios. Think about how you would handle tricky customer enquiries and be ready to share your thoughts during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed customer records or dealt with multiple tasks at once. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Morris Homes.
We think you need these skills to ace Customer Care Co-ordinator
Some tips for your application 🫡
Craft a Personal Covering Letter: Your covering letter is your chance to shine! Make it personal and show us why you’re the perfect fit for the Customer Care Co-ordinator role. Highlight your experience and how it aligns with our mission to provide first-class service.
Tailor Your CV: Don’t just send us any old CV! Tailor it to the job description, focusing on your organisational skills and customer service experience. We want to see how you can contribute to our team and help us achieve high customer satisfaction.
Show Off Your IT Skills: Since good IT skills are a must, make sure to mention your proficiency in Microsoft Office. If you have any experience with customer record management systems, don’t forget to include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Morris Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Morris Homes Ltd. Understand their values, recent projects, and what sets them apart in the construction industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Care Co-ordinator, you'll be dealing with customer enquiries regularly. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you managed expectations and resolved issues effectively, as this will demonstrate your suitability for the role.
✨Be Organised and Methodical
Since the role requires you to maintain customer records and liaise with various departments, it's crucial to showcase your organisational skills. Bring a notepad or digital device to jot down important points during the interview, and mention any tools or methods you use to stay organised in your work.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and working under pressure. Practising your responses will help you feel more confident. Consider doing a mock interview with a friend or family member to refine your answers and get comfortable with the format.