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- Tasks: Lead shifts, ensure smooth operations, and provide top-notch customer service.
- Company: Join ELA Active Ltd, a vibrant leisure environment focused on teamwork.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team culture.
- Why this job: Gain valuable experience in leisure operations while making a real impact.
- Qualifications: Must be 18+, proactive, and ready to learn new skills.
- Other info: Opportunities for career growth and additional training across multiple sites.
The predicted salary is between 11 - 16 £ per hour.
Are you looking for a flexible leisure operations role within a busy and welcoming leisure environment? ELA Active Ltd is seeking reliable and motivated Casual Shift Leaders to join our team at Witchford Sports Centre. This casual role offers flexible working hours and the opportunity to gain valuable experience supporting leisure centre operations, customer service, and site responsibility.
As a Casual Shift Leader, you will act as the responsible on-duty contact during your shift, helping to ensure the centre operates safely, efficiently, and to a high standard. This role focuses on operational support and customer experience. There are opportunities to further develop your skills and, following appropriate training (including the National Pool Lifeguard Qualification – NPLQ), provide support across other ELA Active sports centres.
Why ELA Active?
At ELA Active, we are committed to delivering high-quality facilities while investing in our people. You will have access to training and development opportunities, with the potential to take on additional responsibilities across multiple sites. Whether you already have some leadership experience or are looking to take the next step, we will support your development within the leisure sector.
Key responsibilities:
- Acting as the on-site point of contact during shifts
- Supporting the safe, smooth, and efficient day-to-day operation of the centre
- Providing excellent customer service and handling customer enquiries
- Opening and closing the centre with key holder responsibility
- Supporting bookings, activities, events, and community use
- Ensuring facilities are presented to a high standard, including basic checks and set-up
- Working independently and following operational procedures
Development and training:
- Opportunities to develop skills and work across multiple ELA Active sites
- Support to undertake additional training, including the National Pool Lifeguard Qualification (NPLQ), if you wish to expand your role
- Access to ongoing training and development sessions
Essential requirements:
- You must be 18 years of age or over, as the role involves lone working
- A proactive, customer-focused approach, with the ability to act responsibly and use good judgement while on duty
- Strong communication skills and the confidence to take responsibility for the centre during shifts
- The ability to work independently and follow established operational procedures
- A willingness to undertake further training as required
- Flexibility to work evenings, weekends, and at short notice in line with centre opening hours: Monday–Friday: 4:30pm – 10:00pm and Saturday: 8:00am – 5:00pm.
What we offer:
- Flexible casual working hours
- Full induction and ongoing training
- Comprehensive employee benefits scheme
- On-site parking
- A collaborative, inclusive team culture
If you are reliable, customer-focused, and interested in developing your skills within a professional leisure environment, we would love to hear from you.
Start Date: Immediate
Please note that due to the high volume of applications we receive for certain roles, we reserve the right to close this vacancy prior to the advertised closing date if a sufficient number of suitable applications are received.
Casual Shift Leader – ELA Active Ltd in Ely employer: Morris Education Trust
Contact Detail:
Morris Education Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Shift Leader – ELA Active Ltd in Ely
✨Tip Number 1
Get to know the company! Before your interview, check out ELA Active's website and social media. Understanding their values and culture will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Casual Shift Leader role.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for customers. This is key for the role, so be ready to share those stories during your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Shift Leader – ELA Active Ltd in Ely
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Casual Shift Leader. We want to see how you can contribute to our team at ELA Active!
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, don’t forget to include examples of how you've handled customer enquiries or resolved issues in the past. We love a proactive approach!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining ELA Active!
How to prepare for a job interview at Morris Education Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Shift Leader at ELA Active Ltd. Familiarise yourself with the key tasks like customer service, operational support, and site responsibility. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer experience, prepare examples from your past where you've excelled in customer service. Think about situations where you handled enquiries or resolved issues effectively. This will show that you can maintain high standards in a busy leisure environment.
✨Demonstrate Leadership Potential
Even if you’re new to leadership, think of times when you’ve taken initiative or led a project. Highlight your ability to work independently and follow procedures, as well as your proactive approach. ELA Active is looking for someone who can step up during shifts, so convey your readiness to take on responsibility.
✨Be Ready for Flexibility Questions
Given the casual nature of the role, be prepared to discuss your availability and flexibility. They might ask about your willingness to work evenings and weekends, so have a clear idea of your schedule and how it aligns with their needs. Showing that you can adapt will make you a more attractive candidate.
