At a Glance
- Tasks: Manage your own portfolio of properties and provide top-notch customer service.
- Company: Dynamic property management company with a fun and positive work culture.
- Benefits: Full-time role with competitive salary and supportive team environment.
- Other info: Opportunity to grow within the property industry and build lasting relationships.
- Why this job: Join a vibrant team and make a real difference in customers' lives.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location – Southampton
Days Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or is looking to embark on a career within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
The role of a Property Manager:
- Fully managing your own portfolio of properties across any of our 60 brands
- Building relationships with your internal colleagues and a portfolio of customers
- Acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy
- Providing a first-class service to our customers
- Coordinating urgent and routine repairs and maintenance
- Liaising with tradespeople/contractors and keeping customers up to date
Customer Service Advisor in Southampton employer: Morris Dibben
Join a vibrant team in Southampton where your role as a Customer Service Advisor will be valued and impactful. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering comprehensive training and career advancement opportunities. With a focus on delivering exceptional service in a fun and dynamic environment, you'll enjoy a fulfilling career while making a difference for our landlords and tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about them.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral when you apply through us.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart and show your enthusiasm for the role. Remember, we love energetic and enthusiastic candidates!
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your energy and passion for customer service right from the start! Make sure your application reflects your enthusiasm for the role and the property industry. A little excitement goes a long way!
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Highlight your relevant experience and skills that match what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Morris Dibben
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and be ready to discuss how your skills align with their mission. This shows genuine interest and helps you stand out.
✨Show Your Enthusiasm
As they’re looking for energetic and enthusiastic candidates, don’t hold back on showcasing your passion for customer service. Share examples of how you've gone above and beyond for customers in the past. Let your excitement shine through!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific examples from your experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
