Clinical Admissions Coordinator in Shrewsbury

The Clinical Admissions Coordinator is responsible for managing the end-to-end admissions process, ensuring a smooth, compassionate, and efficient experience for prospective residents and their families. This role involves coordinating enquiries, assessments, and move-ins while maintaining high occupancy levels and compliance with regulatory and organisational standards.

Key Responsibilities

• Admissions & Enquiries
  • Act as point of contact for all admissions enquiries (phone, email, in-person).
  • Management of bids on Local Authority Brokerage portal.
  • Provide clear, empathetic information about services, fees, and availability.
  • Maintain accurate records of all enquiries and follow-ups on relevant Welford systems.
  • Ensure completion of care plans and risk assessments for new residents.
• Assessment & Coordination
  • Arrange and coordinate pre-admission assessments in collaboration with clinical staff.
  • Liaise with hospitals, social workers, families, and other stakeholders to gather relevant information.
  • Arrange for all required specialist equipment such as pressure relieving mattresses/specialist chairs, particularly for those residents with complex needs.
  • Ensure all required documentation is completed prior to admission.
  • Monitor bed availability and support strategies to maintain optimal occupancy.
  • Keep waiting lists updated and manage prospective resident pipelines.
• Resident & Family Experience
  • Guide residents and families through the admissions process with sensitivity and professionalism.
  • Coordinate move-in logistics, ensuring a smooth transition into the home.
  • Conduct tours of the care home when required and respond to questions about care services.
• Compliance & Administration
  • Ensure admissions processes comply with regulatory standards and internal policies.
  • Maintain accurate and confidential records in line with data protection requirements.
  • Prepare contracts, agreements, and admission paperwork including consent forms.
  • Ensure all mandatory risk assessments are in place and care plans are in accordance with Welford policies and procedures.
• Marketing & Relationship Building
  • Build relationships with local authorities, hospitals, and community organisations.
  • Support marketing initiatives, open days, and community engagement activities.
  • Promote the home’s services in a professional and ethical manner.

Skills & Experience

• Essential
  • Previous experience in an administrative, admissions, or customer-facing role (healthcare or social care preferred).
  • This role may suit a current/former NMC PIN holder.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills with attention to detail.
  • Ability to handle sensitive situations with empathy and discretion.
  • Proficiency in Microsoft Office and database systems.
• Desirable
  • Clinically trained to assess residents with complex needs.
  • Experience working in a care home, healthcare setting, or with vulnerable adults.
  • Knowledge of local authority funding processes and care regulations.
  • Sales or occupancy management experience.

Personal Attributes

• Compassionate and patient-focused approach.
• Professional and approachable demeanour.
• Strong problem-solving abilities.
• Ability to work both independently and as part of a team.
• Resilient and adaptable in a fast-paced environment.

Working Conditions

• Office-based within the care home, with occasional local travel to conduct face-to-face assessments.