Business Manager - Morphe, Selfridges London

Born in 2008 among the artists and influencers of Los Angeles, Morphe instantly disrupted the beauty industry by making artist-designed, professional-quality brushes affordable and accessible. As the brand grew—into eyeshadow, blush, bronzer, lip, and more—so did its fanbase of unapologetic makeup lovers. A loyal community that we remain incredibly grateful for!

Over the years, Morphe continued to break boundaries, fuelled by iconic collaborations, internet-breaking launches, and an ever-increasing community. Today, Morphe exists to celebrate the inner artist in everyone by empowering beauty beginners and professionals alike with the tools and products to express themselves, unapologetically.

We’re a team united by a fierce entrepreneurial spirit. Our dive in, roll your sleeves up, get your hands dirty approach to every project leads to extraordinary outcomes, and to some of the most popular beauty products on shelves today. We're a creative, professional, highly collaborative, seasoned, well-oiled team. We're in the business of beauty for a reason. There's nothing our team loves more than a good challenge, a great product, and the opportunity to make, celebrate, and spread beauty at scale.

Summary of Position:

Selfridges is positioned as our most premium, flagship brand experience, globally. As the front-line face of the leadership team, the Business Manager will have an exceptional track record of building, leading and supporting a team. This will be delivered through management of exceptional customer service, sales and operations, high performing people, and driving profitable growth & achievement of financial goals and KPI’s such as brand expression, engagement, retention, conversion, payroll, and inventory. The Business Manager will manage the P&L to ensure store’s contributions are meeting or exceeding target and that operations are running smoothly and efficiently. They are responsible for delivering the in-store experience by creating a unique, inviting, entertaining, and educational shopping destination for the customer. The Business Manager is responsible for the success and leadership of the Morphe retail space throughout the department store and will have proven experience of exceeding sales targets.

Principle Accountabilities:

• Sales/Financial
  • Drive Business growth through strategic initiatives, ensuring consistent achievement of sales targets.
  • Management of store P&L, budget, and store performance.
  • Successfully execute and drive traffic for company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.
  • Responsible for driving local events and experiences for customers, in partnership with sales and operations management.
  • Set daily and monthly KPI targets and effectively communicate this to each team member.
• Operations
  • Ensures the store operations are run smoothly, safely and efficiently.
  • Maintain high standards of VM, cleanliness and overall store presentation daily.
  • Responsible for staff payroll hours and scheduling.
  • Ensures record keeping standards for lateness and sickness in the team.
  • Responsible for knowing, following and administering all company policies and procedures.
  • Acts to reduce LP and product returns/damages.
  • Manages effective oversight of budget expenditures.
  • Oversees effective merchandising updates and management of in-store inventory levels.
  • Oversees the planning and execution of all Visual displays.
• Service
  • Deliver the full customer service experience, catering to the customers’ needs.
  • Ability to provide constructive feedback to the team.
  • Develops knowledge of trends in industry to provide best service possible.
  • Creates a team of fully rounded, trained team members who have extensive knowledge of all Morphe products.
• Leadership
  • Entrepreneurial inspirational leader who is comfortable taking responsibility for the store as their own business.
  • Data led decision making is key, confidence in analysing and interpreting multiple data.
  • Responsible for all people management in store, recruiting, training, coaching and developing top talent.
  • Creates an environment where clear and fair expectations are set and all employees are treated with respect.

Required Skills & Experience:

• Proven leadership skills in a similar role with a record of achieving and exceeding targets.
• Outstanding verbal and written communication skills with an ability to influence others.
• Excellent planning, prioritization and organizational skills.
• Proficient in Microsoft systems for daily operational tasks, tracking sales and inventory management.
• Demonstrated strategic thinking and business acumen.
• Passion for Makeup, with the ability to develop unique looks and make-up styles.
• Cosmetic industry and artistry experience in role preferred.
• Demonstrated ability to independently solve moderate to complex problems.