At a Glance
- Tasks: Welcome guests, manage check-ins, and handle enquiries with a smile.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in hospitality.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Customer service skills and a positive attitude are key; training provided!
The predicted salary is between 25000 - 30000 £ per year.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Manage check-ins and check-outs efficiently using the hotel booking system.
- Handle guest enquiries, requests, and complaints promptly and professionally.
- Answer telephone calls and respond to emails in a courteous and timely manner.
- Process payments and maintain accurate cash and card transaction records.
- Ensure the reception area remains clean, tidy, and presentable at all times.
- Work closely with housekeeping and maintenance teams to ensure rooms are ready and guest issues are resolved quickly.
- Monitor arrivals, departures, and daily occupancy to support smooth hotel operations.
- Follow company procedures, health and safety guidelines, and security protocols.
- Assist with administrative tasks and other duties as required by the Hotel Manager.
What We're Looking For
- Previous experience in a customer service or hospitality role is preferred but not essential.
- Excellent communication and interpersonal skills.
- A positive, can-do attitude with a genuine passion for helping people.
- Strong organisational skills and attention to detail.
- Comfortable working independently and as part of a team.
- Basic computer skills and confidence using booking or reservation systems (training will be provided where required).
- Flexibility to work various shifts, including weekends and holidays.
Front Office Team Member employer: Mornington Hotel
Join our vibrant team as a Front Office Team Member, where we pride ourselves on creating a welcoming atmosphere for our guests. Our hotel offers a supportive work culture that values teamwork and personal growth, providing opportunities for training and development in the hospitality industry. Located in a bustling area, we ensure our employees enjoy a dynamic environment with competitive benefits and a commitment to work-life balance.
We think you need these skills to ace Front Office Team Member
Communication Skills
Problem-Solving Skills
Time Management
Attention to Detail
Adaptability
Customer Service
Organizational Skills
