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- Tasks: Support warranty pre-approval for a major automotive client from the comfort of your home.
- Company: Join Morley, a leader in delivering extraordinary experiences.
- Benefits: Enjoy health coverage, wellness resources, and a competitive salary.
- Why this job: Make an impact in the automotive industry while working remotely.
- Qualifications: Customer service experience and a passion for the automotive world.
- Other info: Flexible shifts and a supportive work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Location: Remote – Michigan residents
Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!
As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.
What to Expect
You'll work closely with automotive dealers on the pre-approval program. Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims. At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app. In cases where additional clarification is needed, you'll call the dealer to get things figured out.
What You'll Do
- Serve as an expert consultant to dealership service managers on warranty administration and service operations
- Provide excellent customer service
- Analyze and identify warranty waste-reduction areas
- Help make sure the client's warranty policies, bulletins and procedures are applied consistently
- Support the client's brand quality managers and engineering teams
- Deliver services that meet quality and productivity goals
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Skills for Success
Required Skills
- Have an understanding of the automotive dealership environment
- Professional communication (written and spoken) and negotiation skills
- Excellent interpersonal skills
- Able to listen closely with attention to detail
- Analytical and organizational skills, process-oriented approach
- A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
- Computer proficiency
- Typing skills (at least 35 WPM)
Eligibility Requirements
- High school diploma or equivalent
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work shifts within the center's hours of operation:
- Monday - Friday, 8 a.m. - 8 p.m. Eastern time
- Saturday, 8 a.m. - 5 p.m. Eastern time
Nice to Have
- Experience in warranty administration or a related profession
Remote Work Requirements
- Michigan resident
- Secluded and distraction-free work environment
- Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem/router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported
Why Join Our Morley Family
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires.
Warranty Pre-Authorization Specialist (Remote) in Morley employer: Morley Companies, Inc.
Contact Detail:
Morley Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Pre-Authorization Specialist (Remote) in Morley
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Warranty Pre-Authorization Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of warranty administration and the automotive dealership environment. Be ready to showcase your analytical skills and how you can help reduce warranty waste – that’s what they’re looking for!
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with dealership service managers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your negotiation skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can chat with a Morley Talent Acquisition Specialist if you have any questions before you hit that submit button.
We think you need these skills to ace Warranty Pre-Authorization Specialist (Remote) in Morley
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your understanding of the automotive dealership environment and any relevant customer service experience. We want to see how your skills align with what we're looking for!
Be Professional: Since this role involves a lot of communication, ensure your written application is clear and professional. Use proper grammar and spelling – it shows us you care about the details!
Tailor Your Application: Don’t just send a generic application! Tailor your cover letter and CV to reflect how your experience matches the specific requirements of the Warranty Pre-Authorization Specialist role. We love seeing personalised applications!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Morley Companies, Inc.
✨Know Your Automotive Stuff
Make sure you brush up on your knowledge of the automotive dealership environment. Understand how warranty processes work and be ready to discuss any relevant experience you have. This will show that you're not just a candidate, but someone who truly understands the industry.
✨Practice Your Communication Skills
Since you'll be dealing with dealership service managers and customers, practice your professional communication skills. Role-play common scenarios you might encounter during the job, focusing on clarity and positivity in your responses. This will help you feel more confident during the interview.
✨Show Off Your Analytical Mind
Prepare to discuss examples where you've used your analytical skills to solve problems or improve processes. Think about times when you identified waste-reduction areas or streamlined operations. This will demonstrate your ability to think critically, which is key for this role.
✨Get Your Tech Ready
Since this is a remote position, ensure your tech setup is solid. Familiarise yourself with the tools and software you might use, and make sure your internet connection is reliable. Mentioning your preparedness for remote work can give you an edge in the interview.