At a Glance
- Tasks: Reach out to vehicle owners about safety recalls and schedule appointments with dealerships.
- Company: Join a leading auto manufacturer focused on customer care and safety.
- Benefits: Enjoy remote work, paid training, and comprehensive health benefits.
- Other info: Flexible hours, no weekends, and great opportunities for professional growth.
- Why this job: Make a difference from home while connecting with teammates and helping customers.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 28000 £ per year.
About the Role
Location: Remote – Ohio residents
Are you interested in working an entry‑level, Monday‑to‑Friday job with benefits from the comfort of your home? This could be a great career move for you!
Pay Transparency
This position starts at $13 per hour.
What to Expect
You’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road.
Why Apply
- Work from home while having regular connection with your teammates
- No weekends
- Paid training
- Equipment provided
- Benefits available
- Professional development and growth opportunities
You Need
- Communication skills
- Willingness to learn
- High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
Tasks
- Provide excellent customer service, representing a major domestic auto manufacturer
- Make outbound calls and emails to customers and dealerships
- Help with team projects
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Skills for Success
- Telephone skills
- Computer navigation and typing skills
- Conversation skills (able to have discussions and problem solve)
- Excellent interpersonal and organizational skills
- Able to learn and adapt
- Strong attention to detail
- Have a solid work ethic and an ability to meet deadlines
Eligibility Requirements
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- High school diploma or equivalent
- Available to work shifts within the center's hours of operation: Monday to Friday 9 a.m. - 9 p.m. Eastern time
- No weekends!
- Must be able to stick to the schedule reliably, as some queues are time sensitive
- Able to remain at your desk for long periods of time
Remote Work Requirements
- Ohio resident
- Secluded and distraction‑free work environment
- Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to the modem/router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported
Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending
Remote Vehicle Recall Specialist – Mon–Fri, Ohio in Morley employer: Morley Companies, Inc.
Contact Detail:
Morley Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Vehicle Recall Specialist – Mon–Fri, Ohio in Morley
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since this role involves reaching out to customers, being clear and confident on the phone is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to showcase your customer service experience during interviews. Share specific examples of how you've helped customers in the past, as this will highlight your ability to provide excellent service.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes tracking your application easier for us!
We think you need these skills to ace Remote Vehicle Recall Specialist – Mon–Fri, Ohio in Morley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Remote Vehicle Recall Specialist role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role involves reaching out to vehicle owners and dealerships, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully communicated in past roles.
Be Positive and Upbeat: We love a positive attitude! When writing your application, let your enthusiasm shine through. A friendly tone can make a big difference and show us that you’d be a great fit for our team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Morley Companies, Inc.
✨Know the Role Inside Out
Before your interview, make sure you understand what a Remote Vehicle Recall Specialist does. Familiarise yourself with the tasks like making outbound calls and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You might want to prepare examples from your past experiences where you successfully handled customer interactions. This will demonstrate your ability to connect with customers and solve problems effectively.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you stay organised. Prepare specific examples that highlight your skills and experience, especially in customer service roles. This will help you stand out during the interview.
✨Set Up Your Space
Since this is a remote position, ensure your interview space is quiet and free from distractions. Test your internet connection beforehand to avoid any technical issues. A professional environment will help you focus and make a great impression on your interviewers.