At a Glance
- Tasks: Provide top-notch customer service to automotive dealerships from the comfort of your home.
- Company: Join Morley, a supportive and inclusive remote work environment.
- Benefits: Enjoy competitive pay, health benefits, and paid training.
- Other info: Flexible work hours and opportunities for professional growth.
- Why this job: Kickstart your career with comprehensive training and no weekends!
- Qualifications: Must have computer skills and previous customer service experience.
About the Role
Role: Full time | Remote – Ohio residents
If you want to start a career where you can showcase your computer and problem‑solving skills, this entry‑level customer service position is an excellent opportunity! You don't need to know anything about cars or parts – we’ll train you on everything you need to know to succeed!
Pay Transparency: This position starts at $13 per hour.
What to Expect:
- Work from home while having regular connection with your teammates
- No weekends
- Paid training
- Equipment provided
- Benefits available
- Professional development opportunities
You need:
- Computer, typing and phone skills
- Interpersonal skills
- Detail oriented
- High‑speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by Ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role)
Tasks:
- Provide fantastic service over the phone
- Use your computer skills to:
- Research requests related to profile assistance
- Track vehicle shipments and vehicle orders
- Assist with car warranties
- Escalate critical orders
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Skills for Success:
- Computer, typing and phone skills
- Can speak and type proficiently at the same time
- Able to problem‑solve, act as a consultant and resolve customer issues
- Solid work ethic, able to meet deadlines
- Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements:
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Schedule:
- Training (requires 100% attendance):
- First five weeks – instructor‑led: 8 hours / day Between 8 a.m. and 5:30 p.m. Eastern time Monday - Friday
- Next four weeks – hands‑on calls: Scheduled during hours of operation: Between 8 a.m. and 6 p.m. Eastern time Monday - Friday
- Work schedule: Able to work shifts between 8 a.m. and 6 p.m. Eastern time Monday - Friday
- No weekends!
Nice to Have:
- Degree in a relevant or related field
- Experience in the automotive industry
Remote Work Requirements:
- Ohio resident
- High‑speed internet access at home that you are able to connect via Ethernet or landline
- Secluded and distraction‑free work environment
About Morley:
Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world‑leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Remote Customer Service Agent (Auto Dealer Support) in Morley employer: Morley Companies, Inc.
Morley is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive remote work culture, comprehensive health benefits, and paid training, Morley ensures that you have the tools and resources to thrive in your role as a Remote Customer Service Agent. Join a team that values inclusivity and offers opportunities for career advancement while enjoying the flexibility of working from home in Ohio.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Agent (Auto Dealer Support) in Morley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morley Companies, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morley Companies, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Agent (Auto Dealer Support) in Morley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morley Companies, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Morley Companies, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morley Companies, Inc.!
How to prepare for a job interview at Morley Companies, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
