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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist automotive dealerships with their orders.
- Company: Join Morley, a supportive company focused on extraordinary experiences.
- Benefits: Enjoy remote work, paid training, health coverage, and professional development.
- Why this job: Kickstart your career from home while honing your problem-solving skills.
- Qualifications: Customer service experience and strong computer skills are essential.
- Other info: Flexible hours, no weekends, and a vibrant team culture await you.
The predicted salary is between 10 - 15 ÂŁ per hour.
About the Role
Role: Full time | Remote – Ohio residents
If you want to start a career where you can showcase your computer and problem‑solving skills, this entry‑level customer service position is an excellent opportunity! You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed.
Pay Transparency: This position starts at $13 per hour.
What to Expect
- Work from home while having regular connection with your teammates
- No weekends
- Paid training
- Equipment provided
- Benefits available
- Professional development opportunities
You need:
- Computer, typing and phone skills
- Interpersonal skills
- Detail oriented
- High‑speed internet delivered through a wired provider that you can connect a work computer to via Ethernet cable
Tasks
- Provide fantastic service over the phone
- Use your computer skills to:
- Research requests related to profile assistance
- Track vehicle shipments and vehicle orders
- Assist with car warranties
- Escalate critical orders
Skills for Success
Required Skills- Computer, typing and phone skills
- Can speak and type proficiently at the same time
- Able to problem‑solve, act as a consultant and resolve customer issues
- Solid work ethic, able to meet deadlines
- Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Schedule
- Training (requires 100% attendance):
- First four weeks – instructor‑led: 8 hours / day Between 8 a.m. and 5:30 p.m. Eastern time Monday - Friday
- Next four weeks – hands‑on calls: Scheduled during hours of operation: Between 8 a.m. and 8 p.m. Eastern time Monday - Friday
Nice to Have
- Degree in a relevant or related field
- Experience in the automotive industry
Remote Work Requirements
- Ohio resident
- Secluded and distraction‑free work environment
- Required internet setup:
- High‑speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported
Why Join Our Morley Family
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company‑paid short‑ and long‑term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
Equal Opportunity Employer
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Notices
Morley utilizes E‑Verify during onboarding for all hires.
Remote Automotive Customer Service Agent (Dealer Assistance) in Morley employer: Morley Companies, Inc.
Contact Detail:
Morley Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Automotive Customer Service Agent (Dealer Assistance) in Morley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morley. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to refine your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since this is a remote position, be ready to demonstrate your computer and typing abilities during the interview. Make sure you’re comfortable navigating different software and tools that might come up in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Remote Automotive Customer Service Agent (Dealer Assistance) in Morley
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your skills. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to customise your application for the role. Highlight any relevant customer service experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in a customer service role!
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and our company there.
How to prepare for a job interview at Morley Companies, Inc.
✨Know Your Role
Before the interview, make sure you understand what a Remote Automotive Customer Service Agent does. Familiarise yourself with the tasks mentioned in the job description, like assisting dealerships and tracking vehicle orders. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Highlight your computer, typing, and phone skills during the interview. Since this role requires multitasking, practice speaking and typing at the same time. You could even do a mock interview with a friend to get comfortable with this skill.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past customer service experience where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the training process or how success is measured in the role. It shows that you're engaged and eager to learn more about the company and position.
