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For Companies At a Glance
- Tasks: Assist French-speaking dealers with excellent customer service and document information.
- Company: Join Morley, a supportive remote work environment focused on extraordinary experiences.
- Benefits: Enjoy paid training, health coverage, and flexible work hours with no weekends.
- Other info: Great opportunities for professional development and a caring workplace culture.
- Why this job: Use your French skills while working from home and connecting with a dynamic team.
- Qualifications: Fluency in French, strong computer skills, and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Location: Remote – Ohio residents
Are you fluent in French and have a good ear for understanding Québécois French? If you're looking for a work‑from‑home position where you can use your language and computer skills, this could be a great opportunity for you!
What to Expect
- As a remote, French Bilingual Product Quality Assurance Agent at Morley, you will be in contact with our dealership partners, documenting information while providing excellent customer service in French and English.
- You will help our client maintain strong relationships by helping them resolve issues in a timely manner.
- No automotive experience is required.
Why Apply
- Work from home while having regular connection with your teammates
- No weekends
- Paid training
- Equipment provided
- Benefits available
- Professional development and growth opportunities
What You'll Do
- Receive calls from French‑speaking dealers
- Gather and document information in English
- Effectively and efficiently deliver resolutions in French using defined processes and applications
- Meet quality and productivity targets by:
- Having a good understanding of project operations and workflow processes
- Delivering services that meet those goals
Skills for Success
Required Skills- Strong computer navigation and typing skills
- Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- A positive, self‑starter attitude with a solid work ethic and meticulous attention to detail
- Excellent interpersonal and listening skills
Eligibility Requirements
- Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
- High school diploma or equivalent
- Proven success in a relevant/related position for one or more year
- Call center experience
- One or more years of customer service experience
- Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 9 a.m. - 7 p.m. Eastern time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
- Associate degree
Remote Work Requirements
- Ohio resident
- Secluded and distraction‑free work environment
- Required internet setup: High‑speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem/router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported
The Remote Experience
Wondering what it's like to work for Morley from home?
Why Join Our Morley Family
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company‑paid short‑ and long‑term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world‑leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
Morley utilizes E‑Verify during onboarding for all hires.
French Bilingual Product Quality Assurance Agent (Remote - Ohio) in Morley employer: Morley Companies, Inc.
Contact Detail:
Morley Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Bilingual Product Quality Assurance Agent (Remote - Ohio) in Morley
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at Morley. A personal connection can really help you stand out in the hiring process.
✨Tip Number 2
Practice your French! Since this role requires fluency in both French and English, brush up on your language skills. Try having conversations in French or even role-playing customer service scenarios to get comfortable.
✨Tip Number 3
Be ready for the interview! Research common interview questions for customer service roles and prepare your answers. Show off your problem-solving skills and how you handle tricky situations with a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Morley family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace French Bilingual Product Quality Assurance Agent (Remote - Ohio) in Morley
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your French fluency and understanding of Québécois French in your application. We want to see how you can use your language skills to connect with our dealership partners!
Tailor Your Experience: When you're filling out your application, don’t forget to mention any customer service experience you have. Whether it’s from a call centre or retail, we love to see how you've interacted with customers and resolved their issues.
Be Yourself: We’re looking for a positive attitude and a self-starter vibe! Let your personality shine through in your written application. Share what makes you tick and how you approach challenges with a can-do spirit.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our Morley family!
How to prepare for a job interview at Morley Companies, Inc.
✨Brush Up on Your French
Since the role requires fluency in French, especially Québécois French, make sure to practice speaking and listening. Consider having a mock conversation with a friend or using language apps to sharpen your skills before the interview.
✨Know the Company and Role
Research Morley and understand their mission and values. Familiarise yourself with the responsibilities of a Product Quality Assurance Agent. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you resolved issues and maintained positive relationships, as this is key for the role.
✨Set Up Your Remote Work Environment
Ensure your workspace is distraction-free and meets the technical requirements mentioned in the job description. A reliable internet connection and a quiet space will help you focus during the interview and demonstrate your readiness for remote work.