At a Glance
- Tasks: Welcome and support students through their college journey with expert advice and guidance.
- Company: Join Morley College London, a leading institution in adult education since 1889.
- Benefits: Enjoy generous leave, pension schemes, discounts, and free courses.
- Other info: Be part of a supportive team dedicated to student welfare and inclusion.
- Why this job: Make a real difference in students' lives while working in a vibrant, creative environment.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 22950 - 28050 £ per year.
Are you passionate about delivering excellent customer service and helping students get the best possible start to their college journey? We are looking for a friendly, professional and approachable College Services Advisor to join our team. This is a varied, people-focused role where you will often be one of the first points of contact for our students, prospective students and visitors. You will provide a warm welcome and high-quality information, advice and support, helping people navigate everything from applications and enrolment to fees and financial support.
About the role
- Create a warm, welcoming and professional environment for students, prospective students and visitors.
- Support students through the application and enrolment process, providing clear and accurate guidance.
- Provide information and advice on student financial support, including Advanced and Higher Learning Loans and bursaries.
- Develop a strong understanding of the day-to-day operation of the centre so that students receive knowledgeable and well-rounded support.
- Provide a high level of advice and assistance in person, over the telephone and via email.
- Use the College's enrolment systems to enrol students, ensuring information is recorded accurately and in accordance with College procedures.
- Process fee payments and undertake associated administrative duties, including maintaining accurate enrolment records and recording daily takings.
- Support College Open Days and events, providing prospective students and visitors with helpful and professional advice.
- Operate the College telephone system, directing calls and taking and relaying messages when required.
- Work closely and communicate effectively with colleagues across the College to provide a consistent, reliable and high-quality service across our centres.
- Remain alert to student welfare and safeguarding concerns and elevate these appropriately in accordance with the College's safeguarding policies and procedures.
About you
We are looking for someone who genuinely enjoys helping people and understands the importance of providing an excellent student and customer experience. You will be confident communicating with a wide range of people and comfortable working in a busy environment where priorities can change throughout the day. You will bring:
- Excellent customer service and communication skills.
- A friendly, welcoming and professional approach.
- Confidence in dealing with enquiries face-to-face, by telephone and through digital channels.
- Good administrative and IT skills, with a strong focus on accuracy and attention to detail.
- The ability to explain information clearly and sensitively.
- A collaborative approach and the ability to build positive working relationships with colleagues.
- The ability to remain calm and helpful when dealing with a busy workload or challenging enquiries.
- A strong commitment to student welfare, safeguarding, equality, diversity and inclusion.
Why join us?
This is an opportunity to take on a varied and rewarding role where no two days are quite the same. You will be part of a team that plays an important role in the student journey, from someone's first enquiry about studying with us through to successful enrolment and beyond. If you are approachable, organised and passionate about providing outstanding service, we would love to hear from you.
Further details can be found in the Job Description
About Morley College London
Established in 1889, and with our roots stretching back even further, Morley College London is one of the country's oldest and largest specialist providers of adult education. We provide long-term, sustainable and affordable programmes of lifelong learning across three centres - North Kensington, Chelsea and Waterloo - including 16-19 provision at North Kensington and Chelsea.
As well as joining a creative, innovative leading London College focused on social justice and providing excellent teaching and learning opportunities for all, there are plenty of other rewards for working at Morley College London:
- Generous annual leave allowance (32 days) plus Bank Holidays
- Christmas closure period
- Excellent pension scheme with generous employer contributions
- Access to an employee retail savings platform, offering significant discounts at most major retailers
- 100% discount on the cost of undertaking a Morley course of your choice
- Season ticket loans and cycle to work scheme
- On site cafeterias
- A busy events calendar, offering you the chance to attend regular Morley creative exhibitions, student awards, dances, concerts and more
- A lovely work environment, surrounded by creative arts, music and friendly, helpful colleagues
Important information
Morley College London is committed to safeguarding and promoting the welfare of our students at all times and expect everybody working for the College to share this commitment. As such we undertake safeguarding checks on the suitability of all prospective staff in line with KCSIE 2025, including the right to conduct online searches of all successful candidates.
College Services Advisor in London employer: Morley College
Morley College is an excellent employer that values its staff and fosters a supportive work culture in the heart of London. With a strong emphasis on employee development and continuous improvement, we offer numerous growth opportunities and a collaborative environment where your contributions are recognised and valued. Join us to be part of a dedicated team committed to making a meaningful impact in education and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land College Services Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morley College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morley College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace College Services Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morley College:Your cover letter is your chance to shine! Tell us why you want to work at Morley College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morley College!
How to prepare for a job interview at Morley College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
