At a Glance
- Tasks: Provide first and second-line IT support, troubleshoot issues, and manage helpdesk tickets.
- Company: Join a growing manufacturing and distribution business in Welshpool.
- Benefits: Full-time permanent role with competitive salary and career growth opportunities.
- Other info: Exposure to Microsoft 365, Azure, networking, and various business applications.
- Why this job: Be part of a dynamic team and work with cutting-edge technologies.
- Qualifications: 3-5 years in IT support, strong troubleshooting skills, and customer-focused approach.
The predicted salary is between 31500 - 38500 £ per year.
Location
Welshpool, Powys
Department
Reports To
IT Process Manager
Type
Full Time, Permanent
Role Overview
We are seeking an experienced and proactive IT Helpdesk Technician to provide first and second-line support across a growing manufacturing and distribution business.
The successful candidate will be responsible for supporting users, maintaining IT infrastructure, troubleshooting technical issues, deploying hardware, and assisting with the administration of Microsoft cloud technologies and business applications.
The role requires excellent communication skills, strong technical troubleshooting abilities and a customer-focused approach.
The position offers exposure to a wide range of technologies including Microsoft 365, Azure, networking, security, wireless infrastructure, ERP systems and e-Commerce platforms.
Key Responsibilities
- End User Support
- Provide 1st and 2nd line IT support to users across multiple sites.
- Troubleshoot hardware, software, networking and connectivity issues.
- Manage helpdesk tickets and ensure timely resolution of incidents and service requests.
- Escalate issues to third-party vendors where appropriate.
- Provide remote and onsite support to users.
- Manage user accounts, passwords, security groups and permissions.
- Troubleshoot Conditional Access policies and authentication issues.
- Assist with Microsoft 365 administration and licensing.
- Infrastructure & Networking
- Troubleshoot DNS, DHCP, TCP/IP and general network connectivity issues.
- Support wired and wireless networks.
- Diagnose VPN and site-to-site connectivity problems.
- Assist with firewall administration and security configuration.
- Device Management
- Build, configure and deploy Windows laptops and desktop PCs.
- Install and configure software and business applications.
- Maintain hardware inventory and asset records.
- Support printers, scanners and peripheral devices.
- Security & Compliance
- Support endpoint security solutions.
- Assist with device encryption management.
- Monitor security alerts and vulnerabilities.
- Follow company cybersecurity policies and best practices.
- Business Systems Support
- D365 Finance & Operations
- D365 Commerce
- Docentric
- Access HR, Payroll and Learning Management Systems (LMS)
- Project Work
- Assist with Windows upgrades and device deployments.
- Support infrastructure projects.
- Contribute to IT continuous improvement initiatives.
- Technical Skills
• Strong knowledge of
- Microsoft Windows 11
- Active Directory
- DNS
- DHCP
- TCP/IP Networking
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- VPN technologies
- Wi‑Fi and Wireless Networks
Experience
- Minimum 3-5 years’ experience in an IT Support or Helpdesk role.
- Experience deploying and configuring PCs and laptops.
- Experience troubleshooting networking and connectivity issues.
- Experience supporting Microsoft 365 environments.
- Experience supporting multiple business locations.
- Soft Skills
- Methodical troubleshooting abilities.
- Ability to prioritise workload and manage multiple tasks.
- Ability to work independently with minimal supervision.
- Strong documentation and organisational skills.
Experience with any of the following would be highly advantageous
- Infrastructure
- Watch Guard Firewalls
- ESET Endpoint Security
- Business Applications
- D365 Finance & Operations
- D365 Commerce
- Docentric
- Access HR, Payroll and LMS Systems
Certifications (Desirable)
- Microsoft Fundamentals (MS-900/AZ-900)
- Comp TIA Network+
- Comp TIA A+
- Closing Date for applications: Friday 28th August 2026
- #J-18808-Ljbffr
IT Helpdesk Technician in Welshpool employer: Morland
Join a dynamic and innovative manufacturing and distribution business in Welshpool, Powys, where your skills as an IT Helpdesk Technician will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering exposure to cutting-edge technologies and a supportive environment for continuous learning. With a focus on employee well-being and a commitment to excellence, we provide a rewarding career path for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician in Welshpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morland values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morland might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morland!
✨Direct Apply to Morland
Let's not forget to apply directly through the Morland website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Technician in Welshpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morland.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morland. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morland
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
