At a Glance
- Tasks: Lead client success for enterprise accounts in a fast-paced SaaS environment.
- Company: Join a rapidly growing international tech company focused on digital solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and strategic client relationships.
- Why this job: Make a real impact by driving customer success and revenue growth.
- Qualifications: 8+ years in customer success or account management within B2B SaaS.
The predicted salary is between 80000 - 100000 € per year.
We’re hiring a Client Success Director for a fast-growing international technology business serving enterprise customers across digital and data-driven markets. This is a senior role for someone with a strong B2B SaaS customer success background, with proven experience owning high-value client relationships, leading commercial renewals, and driving net revenue retention across a substantial enterprise account base.
You’ll take ownership of a strategic portfolio of clients, acting as a senior partner to key stakeholders while working closely with sales to secure renewals, identify upsell opportunities, and increase long-term account value. The role combines relationship leadership with commercial accountability, making it ideal for someone who understands how customer success contributes directly to recurring revenue growth.
Key responsibilities:- Manage a portfolio of strategic enterprise accounts within a subscription-based technology environment
- Lead renewal planning and execution, with a focus on retention and reducing churn
- Partner with sales on expansion opportunities including upsell and cross-sell
- Build trusted senior-level customer relationships and drive long-term engagement
- Use account insights and customer feedback to strengthen adoption and retention strategies
- Collaborate with product and technical teams to ensure a high-quality customer experience
- 8+ years in customer success, account management or SaaS client leadership roles
- Strong experience within B2B SaaS, data, adtech, martech or technology platforms
- Track record managing large enterprise clients and significant recurring revenue portfolios
- Strong commercial understanding of renewals, customer lifecycle management and revenue expansion
- Comfortable in a high-growth, collaborative environment
Client Services Director - SaaS in Slough employer: Moriati Digital Recruitment
Join a dynamic and fast-growing international technology business that prioritises employee development and fosters a collaborative work culture. As a Client Services Director, you will benefit from a supportive environment that encourages innovation and offers ample opportunities for professional growth, all while working with leading enterprise clients in the digital and data-driven markets. With a focus on strategic client relationships and revenue retention, this role not only promises meaningful work but also positions you at the forefront of driving success in a thriving SaaS landscape.
Contact Detail:
Moriati Digital Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director - SaaS in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Client Services Director role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, customer base, and recent news. This will help you tailor your answers and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with managing enterprise accounts and driving revenue growth. Highlight specific examples where you've successfully led renewals or upsell opportunities to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact in the SaaS space.
We think you need these skills to ace Client Services Director - SaaS in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in B2B SaaS and managing enterprise accounts, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer success and how you've driven revenue growth in previous roles. Be specific about your achievements!
Showcase Your Relationship Skills:In your application, emphasise your ability to build trusted relationships with senior stakeholders. We want to see examples of how you've successfully managed client relationships and led renewals.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Moriati Digital Recruitment
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of the SaaS industry, especially in relation to client success. Brush up on key metrics like net revenue retention and churn rates, as these will likely come up in conversation.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build and maintain strong relationships with enterprise clients. Think about specific instances where you've successfully managed high-value accounts or turned around a challenging client situation.
✨Be Ready to Discuss Strategy
Since this role involves strategic planning for renewals and upsells, be prepared to discuss your approach to these processes. Have a few strategies in mind that you've implemented in the past and be ready to explain how they contributed to revenue growth.
✨Collaborate and Communicate
This position requires working closely with sales and technical teams. Be ready to talk about how you've collaborated with different departments in previous roles to enhance customer experience and drive success.
