At a Glance
- Tasks: Lead client success for enterprise accounts in a fast-paced SaaS environment.
- Company: Join a rapidly growing international tech company focused on digital solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and strategic client relationships.
- Why this job: Make a real impact by driving customer success and revenue growth.
- Qualifications: 8+ years in customer success or account management within B2B SaaS.
The predicted salary is between 80000 - 100000 € per year.
We’re hiring a Client Success Director for a fast-growing international technology business serving enterprise customers across digital and data-driven markets. This is a senior role for someone with a strong B2B SaaS customer success background, with proven experience owning high-value client relationships, leading commercial renewals, and driving net revenue retention across a substantial enterprise account base. You’ll take ownership of a strategic portfolio of clients, acting as a senior partner to key stakeholders while working closely with sales to secure renewals, identify upsell opportunities, and increase long-term account value. The role combines relationship leadership with commercial accountability, making it ideal for someone who understands how customer success contributes directly to recurring revenue growth.
Key responsibilities:
- Manage a portfolio of strategic enterprise accounts within a subscription-based technology environment
- Lead renewal planning and execution, with a focus on retention and reducing churn
- Partner with sales on expansion opportunities including upsell and cross-sell
- Build trusted senior-level customer relationships and drive long-term engagement
- Use account insights and customer feedback to strengthen adoption and retention strategies
- Collaborate with product and technical teams to ensure a high-quality customer experience
Ideal background:
- 8+ years in customer success, account management or SaaS client leadership roles
- Strong experience within B2B SaaS, data, adtech, martech or technology platforms
- Track record managing large enterprise clients and significant recurring revenue portfolios
- Strong commercial understanding of renewals, customer lifecycle management and revenue expansion
- Comfortable in a high-growth, collaborative environment
If you have the required SaaS / Platform side client services experience and would like to be considered, click APPLY or email.
Client Services Director - SaaS in London employer: Moriati Digital Recruitment
Join a dynamic and innovative international technology business that prioritises employee growth and collaboration. As a Client Services Director, you'll thrive in a supportive work culture that values your expertise in B2B SaaS, while enjoying competitive benefits and opportunities for professional development. This role not only allows you to lead high-value client relationships but also positions you at the forefront of driving revenue growth in a fast-paced environment.
Contact Detail:
Moriati Digital Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director - SaaS in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Client Services Director role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and how they drive customer success. This will help you showcase your knowledge and demonstrate how you can add value to their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with managing enterprise accounts and driving revenue retention. Highlight specific examples where you've successfully led renewals or identified upsell opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to our growth.
We think you need these skills to ace Client Services Director - SaaS in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Director. Highlight your B2B SaaS experience and any specific achievements in managing enterprise accounts. We want to see how you’ve driven revenue retention and built strong client relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed renewals and upsell opportunities in the past. We love a good story!
Showcase Your Commercial Acumen:In your application, don’t forget to highlight your understanding of customer lifecycle management and revenue expansion. We’re looking for someone who can demonstrate a strong commercial mindset, so make sure to include relevant metrics or outcomes from your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Moriati Digital Recruitment
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of the SaaS industry, especially regarding customer success strategies. Brush up on key metrics like net revenue retention and churn rates, as these will likely come up during your interview.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build and maintain strong relationships with enterprise clients. Think about times when you successfully managed renewals or upsold services, and be ready to discuss how you navigated those situations.
✨Understand the Company’s Client Base
Research the company’s existing clients and their industries. Being able to speak knowledgeably about their customer base will demonstrate your interest and help you connect your experience to their needs during the interview.
✨Collaborate and Communicate
Since this role involves working closely with sales and technical teams, prepare to discuss how you’ve effectively collaborated in the past. Highlight any experiences where your communication skills led to successful outcomes in client management.
