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For Companies At a Glance
- Tasks: Support international clients, ensuring they get the most from our innovative platform.
- Company: Exciting tech/SaaS business at the heart of the broadcast and CTV ecosystem.
- Benefits: Competitive salary, bonus opportunities, hybrid work model, and career growth.
- Why this job: Join a dynamic team and help clients unlock real value from cutting-edge technology.
- Qualifications: 1-2 years in adtech or media, strong communication skills, and a passion for client success.
- Other info: Fast-paced environment with opportunities for collaboration and professional development.
The predicted salary is between 30000 - 30000 ÂŁ per year.
Customer Success Executive – TV & Media SaaS
Role Type: Permanent
Location: London, UK (Hybrid – 2–3 days per week in office)
Salary: ÂŁ30,000 + Bonus
Eligibility: UK citizens or permanent residents; fluent in English
About the Opportunity
Our client is an exciting tech/SaaS business right at the centre of the broadcast and CTV ecosystem. Working with broadcasters, streaming platforms, and media operators, they provide solutions that enable smarter management of advertising inventory, improved campaign performance, and more effective use of data. With a strong emphasis on customer partnership, the business is focused on helping clients embed their platform into everyday workflows and unlock long-term value.
Role Overview
This is an opportunity for a driven Customer Success Executive to support a portfolio of international clients. You’ll play a key role from onboarding through to long-term adoption, ensuring users are confident, engaged, and getting real value from the platform. You’ll work closely with senior internal stakeholders while building strong relationships externally, combining client management with analytical insight.
Key Responsibilities
- Onboarding & Enablement: Deliver structured onboarding sessions and hands‑on training to new users, ensuring a seamless introduction to the platform.
- Client Engagement: Develop strong relationships across client teams, acting as a trusted day‑to‑day contact.
- Adoption & Performance Tracking: Monitor platform usage, identifying trends and opportunities to improve engagement and growth.
- Insight & Reporting Delivery: Translate client needs into reporting outputs, working with internal teams to deliver tailored dashboards and insights.
- Cross‑Functional Collaboration: Partner with Product, Technical, and Solutions teams to share feedback and contribute to ongoing improvements.
- Client Communications: Support regular updates, usage summaries, and maintain accurate client‑facing documentation.
Candidate Profile
- Early Career Experience: 1–2 years’ experience within adtech, media, broadcasting, or a related digital environment.
- Strong Communicator: Confident presenting and explaining data or technical concepts in a clear, engaging way.
- Commercial & Analytical Thinking: Comfortable working with data, identifying patterns, and making informed recommendations.
- Relationship‑Focused: Enjoys building trust and working closely with clients in a consultative capacity.
- Adaptable & Proactive: Able to manage multiple priorities in a fast‑paced environment with a solutions‑oriented mindset.
- Collaborative Approach: A team player who thrives in a growing SaaS business and enjoys cross‑functional working.
Client Success Executive employer: Moriati Digital Recruitment
Contact Detail:
Moriati Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they fit into the market. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Client Success Executive role. Highlight your experience in adtech or media, and don’t forget to showcase your communication skills and analytical thinking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t hesitate to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Client Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Success Executive. Highlight your experience in adtech or media, and don’t forget to showcase your strong communication skills and analytical thinking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients get the most out of our platform. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to build relationships and manage client expectations. We love seeing examples of how you've helped clients succeed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Moriati Digital Recruitment
✨Know Your Client Success Basics
Before the interview, brush up on the fundamentals of customer success, especially in the context of SaaS. Understand how onboarding, client engagement, and performance tracking work. This will help you speak confidently about how you can support clients effectively.
✨Showcase Your Communication Skills
Since this role requires strong communication, prepare to demonstrate your ability to explain complex concepts clearly. Think of examples where you've successfully communicated with clients or team members, and be ready to share these during the interview.
✨Be Data-Driven
Familiarise yourself with basic data analysis concepts relevant to the role. Be prepared to discuss how you've used data to identify trends or improve client engagement in past experiences. This shows that you can think analytically and make informed recommendations.
✨Emphasise Relationship Building
This role is all about building trust with clients. Prepare examples of how you've developed strong relationships in previous roles. Highlight your consultative approach and how you’ve worked collaboratively with others to achieve client success.