At a Glance
- Tasks: Lead client success for enterprise accounts in a fast-paced SaaS environment.
- Company: Join a rapidly growing international tech company focused on digital solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and strategic client relationships.
- Why this job: Make a real impact by driving customer success and revenue growth.
- Qualifications: 8+ years in customer success or account management within B2B SaaS.
The predicted salary is between 80000 - 100000 € per year.
We’re hiring a Client Success Director for a fast-growing international technology business serving enterprise customers across digital and data-driven markets. This is a senior role for someone with a strong B2B SaaS customer success background, with proven experience owning high-value client relationships, leading commercial renewals, and driving net revenue retention across a substantial enterprise account base. You’ll take ownership of a strategic portfolio of clients, acting as a senior partner to key stakeholders while working closely with sales to secure renewals, identify upsell opportunities, and increase long-term account value. The role combines relationship leadership with commercial accountability, making it ideal for someone who understands how customer success contributes directly to recurring revenue growth.
Key responsibilities:
- Manage a portfolio of strategic enterprise accounts within a subscription-based technology environment
- Lead renewal planning and execution, with a focus on retention and reducing churn
- Partner with sales on expansion opportunities including upsell and cross-sell
- Build trusted senior-level customer relationships and drive long-term engagement
- Use account insights and customer feedback to strengthen adoption and retention strategies
- Collaborate with product and technical teams to ensure a high-quality customer experience
Ideal background:
- 8+ years in customer success, account management or SaaS client leadership roles
- Strong experience within B2B SaaS, data, adtech, martech or technology platforms
- Track record managing large enterprise clients and significant recurring revenue portfolios
- Strong commercial understanding of renewals, customer lifecycle management and revenue expansion
- Comfortable in a high-growth, collaborative environment
If you have the required SaaS / Platform side client services experience and would like to be considered, click APPLY or email charlie@moriati.co.uk.
Client Services Director - SaaS employer: Moriati Digital Recruitment
Join a dynamic and fast-growing international technology business that prioritises employee development and fosters a collaborative work culture. As a Client Services Director, you will benefit from a supportive environment that encourages innovation and offers ample opportunities for professional growth, all while working with leading enterprise clients in the digital and data-driven markets. With a focus on strategic client relationships and revenue retention, this role not only promises meaningful work but also positions you at the forefront of driving success in a thriving sector.
Contact Detail:
Moriati Digital Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director - SaaS
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Client Services Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their products and how they drive customer success. This will help you showcase your expertise in managing enterprise accounts and driving revenue retention during your chat with them.
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out directly to companies you admire. Express your interest in potential roles, even if they’re not advertised yet. It shows initiative and could lead to opportunities before they hit the market.
✨Tip Number 4
When you find a role that excites you, apply through our website! We make it easy for you to submit your application and get noticed. Plus, it’s a great way to ensure your CV lands in the right hands.
We think you need these skills to ace Client Services Director - SaaS
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Director. Highlight your B2B SaaS experience and any specific achievements in managing enterprise accounts. We want to see how you've driven revenue retention and built strong client relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led renewals and identified upsell opportunities in previous positions. We love a good story!
Showcase Your Achievements:When detailing your experience, focus on quantifiable results. Did you reduce churn by a certain percentage? Increase account value? We want to see numbers that demonstrate your impact in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Moriati Digital Recruitment
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of the SaaS industry, especially regarding customer success strategies. Brush up on key metrics like net revenue retention and churn rates, as these will likely come up during your chat.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build and maintain strong relationships with enterprise clients. Think about times when you successfully managed renewals or upsold services, and be ready to discuss how you navigated those situations.
✨Understand Their Business Model
Research the company’s business model and their target market. Be prepared to discuss how customer success can drive revenue growth in a subscription-based environment, and think about how you can contribute to their specific goals.
✨Collaborate and Communicate
Since this role involves working closely with sales and technical teams, be ready to talk about your collaborative experiences. Share instances where you’ve worked cross-functionally to enhance customer experience or drive account value.
