At a Glance
- Tasks: Manage supply chain and logistics operations, ensuring efficiency and accuracy in warehouse activities.
- Company: MORI, a fast-growing baby and children's sleepwear brand based in London.
- Benefits: 24 days holiday, flexible hours, up to 50% discount, and a dog-friendly office.
- Other info: Opportunity for career growth with a clear path to Senior Operations Coordinator.
- Why this job: Join a close-knit team making a real impact in the baby apparel industry.
- Qualifications: Degree in Supply Chain or related field and 2 years' experience in logistics.
About Mori
MORI is a digitally native, omnichannel baby and children's sleepwear brand established and headquartered in London. We exist to empower families to sleep better. We're a hard-working, close-knit team building a brand loved by parents globally, sold through our own DTC channels alongside major wholesale partners including NEXT, John Lewis, M&S, and Nordstrom.
Behind the brand is a genuinely global supply chain: two 3PL operations, final mile carriers, and a network of curated suppliers spanning ecomm, wholesale, retail stores, and dropship. Running that smoothly, and making it better, is what this team does. For a young emerging brand, we've built real scale fast, recognised through awards including Best Baby Brand (2018, 2019, 2020), Most Eco-Friendly Brand (2020, 2021, 2022), The Queen's Awards for Enterprise (2022), Can't Live Without Parenting Product (2021, 2023), Made for Mum (2024), and Best Baby Gift, Absolutely Mama (2026).
The Role
You'll own the day-to-day running of our supply chain and logistics operations, working closely with internal stakeholders, suppliers, and freight forwarders across our 3PL operations and final mile carriers. This is a hands-on ownership role with a clear path to Senior Operations Coordinator as you build depth in 3PL management.
Key Responsibilities
Warehouse Management:
- Oversee day-to-day operations of our omni-channel warehouse activities, ensuring efficiency and accuracy. Includes e-commerce, wholesale, stores, and dropship.
- Monitor and control warehouse order fulfilment and shipping processes. Challenge the 3PLs and partners where required.
- Support the development and rollout of strategies to optimise warehouse operations and reduce costs.
- Take corrective action to prevent aged or damaged stock building up. Own packaging, ordering and staying on top of packaging and gift wrap stock. Conduct regular warehouse visits (see attendance below) to ensure processes are being adhered to.
Reporting And Analysis
- Prepare and present reports on warehouse performance, shipping metrics, and cost analysis.
- Analyse data to identify trends, issues, and opportunities for improvement in warehouse and shipping operations.
- Provide insights and recommendations to senior management based on data-driven analysis.
- Use AI tools to develop and improve reporting suites.
Continuous Improvement
- Identify process improvements to enhance supply chain efficiency and effectiveness.
- Support cross-functional projects aimed at optimising operations and reducing costs.
- Work closely with the customer care team to identify and drive down customer issues.
Key Requirements
- Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field (or equivalent experience).
- Minimum 2 years' experience in supply chain, logistics, or warehouse operations, with a track record of owning processes or outcomes end-to-end (not people management).
- Working knowledge of 3PL operations, with ambition to build this into senior-level expertise.
- Proficiency in Google and Microsoft software suites.
- Experience working within an omni-channel sales environment.
- Strong analytical and problem-solving skills.
- Experience using AI tools to create efficiencies and solve problems.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Strong communication and negotiation skills.
- Knowledge and experience within the apparel industry is preferable.
Personal Attributes
- Detail-oriented with a focus on accuracy and efficiency.
- Proactive and comfortable owning problems and driving them to resolution independently.
- Confident influencing suppliers, 3PLs, and internal stakeholders without formal authority over them.
- Excellent interpersonal skills and the ability to build and maintain relationships with internal and external stakeholders.
Location & Attendance
- Full-time 40 hours per week
- Based at our West London HQ, with regular travel to our warehouse in East Grinstead.
- Hybrid working: Minimum 2 days per month at HQ and 2 days per month at the warehouse
Benefits
- 24 days holiday leave annually + UK public bank holidays
- Flexible working hours
- Enhanced parental leave policy
- Cycle to work scheme
- Up to 50% discount on our collections
- A dog-friendly West London head office
Operations Coordinator employer: MORI
MORI is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. As a Hybrid Logistics & Supply Chain Coordinator, you will benefit from comprehensive employee growth opportunities, including a clear progression path to Senior Operations Coordinator, while enjoying the unique advantage of working in a forward-thinking environment that embraces data-driven insights and AI tools to enhance operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like MORI and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at MORI!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like MORI keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to MORI:This is your chance to really connect with the team at MORI. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at MORI
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with MORI.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show MORI that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at MORI. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
