Part-Time Retail Supervisor
Location: London Stores (Battersea, Chiswick, Hampstead and Notting Hill)
Pay: £13.50 per hour, paid as a monthly salary based on your contracted hours
Hours: 8–24 per week
At MORI, we're creating beautifully designed baby essentials for modern families. We're looking for a confident, customer-focused Retail Supervisor to help lead our store teams and deliver an exceptional customer experience.
We know shopping for a baby is personal. Our stores are calm, welcoming spaces where families can discover beautifully made essentials and receive genuine advice from our team. As a Retail Supervisor, you'll lead by example on the shop floor, support your colleagues and help ensure every customer receives the warm, premium service MORI is known for. This is a brilliant opportunity for someone who loves retail, enjoys supporting a team and wants to take the next step in their retail career.
About MORI
MORI is a premium baby and children's brand on a mission to help families sleep better. Designed in London, our thoughtfully made essentials are loved by parents around the world and stocked by leading retailers including Harrods, John Lewis, NEXT, Bloomingdale's and Nordstrom.
MORI is a premium baby and children's brand on a mission to help families sleep better. Designed in London, our thoughtfully made essentials are loved by parents around the world and stocked by leading retailers including Harrods, John Lewis, NEXT, Bloomingdale's and Nordstrom.
MORI is a Queen's Award for Enterprise winner (2022) and has also won Gold for Can't Live Without Parenting Product at the Absolutely Mama Awards (2023), Gold for Best Children's Sleepwear at the Junior Design Awards (2024), Gold for Sustainable/Eco-Friendly Product for Babies at the Made for Mums Awards (2024), plus Best Sleepwear Brand at the My Baba Awards (2025).
Our current retail presence spans four London stores in Battersea, Chiswick, Hampstead and Notting Hill. Please specify which stores you are interested in working at during your application.
What you'll be doing
- Lead by example on the shop floor, delivering a warm, welcoming and premium customer experience.
- Support and motivate the store team, helping colleagues deliver excellent service and achieve sales goals.
- Take responsibility for the smooth running of shifts, ensuring tasks are completed and the store is ready to welcome customers.
- Help parents and families find the right products through thoughtful recommendations and excellent product knowledge.
- Support the achievement of sales targets by identifying opportunities to maximise sales and enhance the customer experience.
- Process purchases, returns and other transactions accurately.
- Maintain high standards of shop floor presentation, visual merchandising and stock replenishment.
- Oversee deliveries, stock organisation and stockroom standards, helping maintain accurate stock levels.
- Support the Store Manager with day-to-day operations, team communication and the implementation of store procedures.
- Help onboard and coach colleagues, sharing product knowledge and best practices.
- Be on your feet for most of your shift and lift and carry boxes of stock.
Essential Skills
- Previous experience in retail, with the confidence to take responsibility for a shift and support colleagues.
- Excellent customer service and communication skills.
- A proactive, hands-on approach to leading by example.
- Strong organisational skills and the ability to prioritise tasks in a busy retail environment.
- A positive, reliable and collaborative attitude.
- Confidence handling customer queries and resolving day-to-day issues professionally.
We'd love it if you also have
- Previous experience as a Retail Supervisor, Senior Sales Assistant or in a similar position of responsibility.
- Experience supporting, coaching or training retail colleagues.
- Experience working towards sales targets and monitoring store performance.
- Experience using a POS/till system.
- Visual merchandising experience.
- Stock management, inventory or delivery coordination experience.
What you'll get
- Monthly salary, pro rata to your contracted hours (equivalent to £13.50 per hour).
- Permanent part-time contract (between 8 and 24 hours per week).
- 50% employee discount on MORI products.
- 20% discount on marketplace products.
- Cycle to Work scheme.
- Regular team socials and events.
We welcome applications from everyone and will make reasonable adjustments to support you in the role and during the recruitment process.
Part-Time Retail Supervisor in London employer: MORI
At MORI, we pride ourselves on being an exceptional employer, offering a warm and welcoming work environment in our new Chiswick store. As a part-time Retail Sales Assistant, you'll enjoy competitive pay, generous employee discounts, and opportunities for personal growth while contributing to a brand that values family and quality. Join us in shaping a premium shopping experience for families and be part of a supportive team that celebrates collaboration and creativity.
