At a Glance
- Tasks: Lead and develop MORI's global operations, ensuring efficient delivery from order to customer.
- Company: Join a digitally native brand empowering families for better sleep, based in London.
- Benefits: Enjoy flexible working, generous holiday, and up to 50% discount on collections.
- Other info: Hybrid working model with a dog-friendly office environment.
- Why this job: Make a real impact in a growing company while leading a dynamic operations team.
- Qualifications: 5-8 years in operations with strong people management and process improvement skills.
The predicted salary is between 66150 - 80850 £ per year.
About
MORI is a digitally native, omnichannel baby and children's brand headquartered in London.
We exist to empower families to sleep better.
We sell globally through our own DTC channels alongside major wholesale partners including Harrods, NEXT, John Lewis, Bloomingdale's and Nordstrom.
Behind the brand is an increasingly complex supply chain spanning UK and US 3PLs, international freight, retail stores, ecommerce, wholesale and dropship.
As MORI continues to grow across channels, markets and product categories, ensuring our operations remain reliable, scalable and commercially effective is critical to the next stage of the business.
About
MORI is a digitally native, omnichannel baby and children's brand headquartered in London.
We exist to empower families to sleep better.
We sell globally through our own DTC channels alongside major wholesale partners including Harrods, NEXT, John Lewis, Bloomingdale's and Nordstrom.
Behind the brand is an increasingly complex supply chain spanning UK and US 3PLs, international freight, retail stores, ecommerce, wholesale and dropship.
As MORI continues to grow across channels, markets and product categories, ensuring our operations remain reliable, scalable and commercially effective is critical to the next stage of the business.
About the Role
We are looking for an experienced Head of Operations to own the performance and continued development of MORI's global operations, from placed purchase order through to final customer delivery.
This is a hands‑on leadership role.
You will lead a lean Operations team and our key external logistics partners, ensuring the day‑to‑day operation runs effectively while continually improving how we work as the business scales.
You will need to be comfortable getting into the detail when required, while also identifying risks and opportunities, setting priorities and leading longer‑term improvement.
A key part of the role is ensuring Operations acts as a strong business partner across MORI, working closely with Commercial, Merchandising, Product, Marketing, Retail, Finance and Customer Care.
You will report directly to the CFO, manage a team of three and oversee our UK and US 3PL relationships.
Responsibilities
- Leadership & Business Partnering
- Lead, coach and develop the Operations team, creating clear ownership and accountability.
- Act as the operational business partner across MORI, ensuring Operations is involved early in new retailer, channel, product and promotional initiatives.
- Own operational planning and readiness for key trading periods, particularly Black Friday/Cyber Monday and Christmas.
- Lead the monthly S&OP process and present operational performance, risks and recommendations to the leadership team.
- Lead strategic operational projects and drive cross-functional execution.
- Operational Performance & Peak Planning
- Ensure MORI has the operational capacity, stock visibility, processes and contingency plans required to support planned sales volumes and promotional activity.
- Own operational readiness for Peak and other major trading events, working closely with internal teams and logistics partners.
- Translate commercial forecasts and trading plans into warehouse, fulfilment, packaging and logistics requirements.
- Identify emerging operational risks early and ensure appropriate mitigation or escalation.
- Establish clear operating rhythms and KPIs across the Operations function.
- 3PL, Fulfilment & Supply Chain
- Own the operational and commercial relationships with MORI's UK and US 3PL partners.
- Monitor and improve service levels, capacity, inventory accuracy and cost-to-serve.
- Translate commercial forecasts into warehouse, fulfilment, packaging and logistics requirements.
- Oversee international inbound freight, customs and freight-forwarder performance.
- Maintain strong controls around inventory accuracy across warehouses, retail, wholesale and consignment.
- Oversee final-mile performance and work with Customer Care and logistics partners to address recurring delivery issues.
- Wholesale & Omnichannel Operations
- Ensure wholesale partners are fulfilled in line with routing guides, SLAs and compliance requirements.
- Oversee EDI processes and resolve operational issues, chargebacks and retailer compliance failures.
- Ensure the operational requirements for new retailers, dropship partners and channels are understood and planned before launch.
- Work cross-functionally to support effective stock allocation, fulfilment and returns across DTC, wholesale, retail and dropship.
- Process Improvement, Systems & Controls
- Continuously improve operational processes, reducing manual effort, errors, cost and risk.
- Develop scalable ways of working as MORI grows across channels and markets.
- Identify practical opportunities to use automation and AI to improve efficiency, visibility and controls.
- Own operational KPIs and use data to identify trends, risks and opportunities.
- Own or contribute to Operations budgets and forecasts, challenging costs while protecting service and customer experience.
What we're looking for
- 5–8+ years' experience in operations, logistics or supply chain, with several years owning outcomes independently.
- Experience in a high-SKU, omnichannel consumer business, ideally including DTC and wholesale.
- Hands‑on ownership of 3PL relationships, fulfilment and international freight/customs.
- Experience with retailer requirements including EDI, routing guides, SLAs and chargebacks.
- Proven people‑management experience, including developing and performance‑managing teams.
- Experience improving operational processes and leading cross‑functional change.
- Strong commercial judgement, with the ability to balance service, cost, speed and operational risk.
- Comfortable working in an environment where systems are not always perfect and strong processes, controls and communication are essential.
- Able to operate both strategically and hands‑on, knowing when to get into the detail and when to delegate.
- Strong communicator and problem‑solver, comfortable challenging plans constructively and presenting recommendations to senior stakeholders.
- Relevant professional qualifications in Operations, Logistics or Supply Chain are welcome but not essential.
- Location & Attendance
- Full‑time 40 hours per week
- Based at our dog‑friendly West London HQ
- Hybrid working: minimum 2 days per month at HQ
Package
- 24 days holiday leave annually + UK public bank holidays
- Flexible working hours
- Enhanced parental leave policy
- Cycle to work scheme
- Up to 50% discount on our collections
- #J-18808-Ljbffr
Head of Operations in London employer: MORI
MORI is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. As a Hybrid Logistics & Supply Chain Coordinator, you will benefit from comprehensive employee growth opportunities, including a clear progression path to Senior Operations Coordinator, while enjoying the unique advantage of working in a forward-thinking environment that embraces data-driven insights and AI tools to enhance operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like MORI and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at MORI!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like MORI keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to MORI:This is your chance to really connect with the team at MORI. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at MORI
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with MORI.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show MORI that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at MORI. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
