At a Glance
- Tasks: Support clients through their mortgage journey with exceptional service and attention to detail.
- Company: Join a trusted Welsh mortgage company with a strong reputation.
- Benefits: Competitive salary, remote/hybrid work, and opportunities for training and development.
- Other info: Collaborative team culture where your ideas are valued and career growth is encouraged.
- Why this job: Make a real difference in clients' lives while growing your career in a supportive environment.
- Qualifications: 2 years' experience in Mortgage & Protection Administration and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Join a long-established and trusted Welsh mortgage company with a strong reputation for delivering exceptional service to clients across Wales. We are looking for an experienced and motivated Mortgage Administrator to join our growing team and play a key role in supporting clients through one of the most important financial decisions of their lives. This is a high-responsibility role suited to someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering an outstanding client experience from application through to completion.
The Role
As a Mortgage Administrator, you will work closely with advisers, lenders, and clients to ensure mortgage and protection cases progress smoothly and efficiently. You’ll be responsible for managing multiple cases simultaneously while maintaining exceptional attention to detail and communication throughout the process.
Day-to-Day Responsibilities
- Communicating with lenders and providers to track the progress of mortgage and protection applications
- Proactively progressing cases from submission to completion
- Handling incoming calls, emails, and post, ensuring clients receive timely and professional responses
- Preparing client documentation, application forms, and supporting paperwork
- Completing medical questionnaires and liaising with underwriters for protection cases
- Maintaining accurate client records within the back-office system and ensuring FCA compliance
- Scheduling and arranging client meetings
- Researching mortgage and protection products using sourcing systems (training can be provided)
- Keeping up to date with provider criteria, processes, and internal policies
- Delivering an excellent client experience through efficient case management and clear communication
About You
We’d love to hear from you if you:
- Have a minimum of 2 years’ experience within a Mortgage & Protection Administration role
- Are highly organised with excellent attention to detail
- Have strong literacy and numeracy skills
- Are a confident communicator with clients, advisers, lenders, and providers
- Have an excellent telephone manner and interpersonal skills
- Enjoy building long-term relationships with clients
- Are proactive, resourceful, and self-motivated
- Can multitask effectively and work to deadlines and targets
- Are comfortable working remotely while collaborating closely with the wider team
- Are eager to learn and develop within a professional and supportive environment
- Aspire to the highest professional standards and share our values and commitment to excellent client service
What We Offer
- Salary of £25,000 – £30,000 depending on experience
- Supportive and collaborative team environment
- Opportunity to grow within a respected and established Welsh mortgage company
- Training and development opportunities
- A role where your ideas, initiative, and contribution are genuinely valued
If you are looking to join a professional, friendly business where you can make a real difference to clients and continue developing your career, we’d love to hear from you, email your CV to info@copamortgages.co.uk
Mortgage Administrator in Llandudno employer: Morgeisi COPA Mortgages LTD
Join a long-established and trusted Welsh mortgage company that prioritises exceptional client service and employee development. With a supportive and collaborative team environment, you will have the opportunity to grow your career while making a meaningful impact on clients' financial journeys. Enjoy the flexibility of remote or hybrid working, alongside training and development opportunities that value your contributions and ideas.
Contact Detail:
Morgeisi COPA Mortgages LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Administrator in Llandudno
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Mortgage Administrator, you'll need to convey information clearly and professionally. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Mortgage Administrator in Llandudno
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mortgage Administrator role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the mortgage industry and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:As a Mortgage Administrator, communication is key. In your application, demonstrate your strong literacy and interpersonal skills. Whether it's through your writing style or examples of past experiences, let us know how you connect with clients and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Morgeisi COPA Mortgages LTD
✨Know Your Stuff
Before the interview, brush up on your knowledge of mortgage products and processes. Familiarise yourself with common terminology and recent changes in the industry. This will not only show your expertise but also demonstrate your commitment to staying informed.
✨Showcase Your Organisation Skills
As a Mortgage Administrator, organisation is key. Prepare examples from your past experience where you successfully managed multiple cases or projects simultaneously. Highlight how you maintained attention to detail while meeting deadlines, as this will resonate well with the interviewers.
✨Practice Your Communication
Since the role involves liaising with clients, lenders, and advisers, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would explain complex mortgage concepts in simple terms.
✨Demonstrate Your Client-Centric Approach
Prepare to discuss how you’ve gone above and beyond to deliver excellent client service in previous roles. Share specific examples that highlight your proactive nature and ability to build long-term relationships, as this aligns perfectly with the company’s values.
