At a Glance
- Tasks: Drive impactful packaging solutions for McDonald's across Europe and enhance client relationships.
- Company: Join a global leader in tech, marketing, and sourcing with a vibrant culture.
- Benefits: Hybrid work model, professional development, and a chance to make a real difference.
- Other info: Opportunity for growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team shaping sustainable packaging for iconic brands.
- Qualifications: 3-5 years in account management, strong communication skills, and a passion for collaboration.
The predicted salary is between 40000 - 50000 £ per year.
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice!
At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible. So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.
WHY WE THINK YOU WILL LOVE THIS ROLE
We are seeking a Packaging Account Manager to join our team and be a key player in driving our business & supporting a cluster of European markets for our client McDonald’s on packaging as well as growth categories.
Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework. This role is client facing and you would join a dynamic team which is part of a larger, globally operating company.
The Packaging Account Manager, known internally as Account & Local Market Activity Manager reports to the Senior Account Manager and this role is based in the tms London Office. The individual in this role will join a highly motivated team in charge of managing the packaging of one of the biggest world’s brand, at a moment in time where meeting challenges around packaging and sustainability improvements has never been so important.
This job is for you if:
- You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
- You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
- You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.
WHAT YOU WILL BRING TO tms
Key Responsibilities:
- Operational Excellence: Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients' expectations.
- Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald's. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty.
- Strengthening Customer Relationships: Cultivate and strengthen relationships with all local stakeholders across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
- Collaboration and Issue Resolution: Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
- Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald's. Proactively propose innovative services and strategically expand existing categories to capitalize on market potential and foster growth.
- Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win/win solutions that benefit our customers and drive sustainable growth for our company. Provide regular feedback to your line manager and align with them on strategic decisions.
Your role is instrumental in shaping our market presence and forging strong partnerships. Your leadership will play a pivotal role in positioning us for continued success and growth within McDonald’s.
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
- Proven Business Experience: 3-5 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
- Education: Bachelor's degree in engineering, business, or equivalent field.
- Customer & Communication Skills: Strong client focus with excellent communication, presentation, and facilitation abilities; fluent English required, other European languages a plus.
- Project & Time Management: Proven ability to plan, execute, and deliver complex projects, prioritize tasks, and meet deadlines under pressure.
- Problem Solving & Autonomy: Proactive, solution-oriented, and capable of working independently with integrity and trust.
- Collaboration & Influence: Effective team player, skilled at stakeholder management, conflict resolution, and building strong relationships.
- Industry & Technical Knowledge: Good understanding of packaging production processes, budgeting/financial control, and proficient in Microsoft Office Suite.
This role is a hybrid role based in our London offices. Willingness and availability for occasional ad-hoc travel within Europe to attend meetings and client engagements is required.
If you possess these skills and experience and are ready to take on a challenging and dynamic role in the packaging industry, we encourage you to apply and become part of our team. Your expertise will play a vital role in our success.
If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Packaging Account Manager (London) employer: Morgan Street Holdings
At tms, we pride ourselves on being an exceptional employer that champions creativity, diversity, and personal growth. Our London office offers a vibrant work culture where you can thrive in a collaborative environment, supported by comprehensive training and development opportunities. Join us to make a meaningful impact while working with renowned brands like McDonald's, all within a dynamic team that values your authentic voice and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Packaging Account Manager (London)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your authenticity and passion during the conversation.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Packaging Account Manager role. Highlight your experience, skills, and how you can contribute to tms's mission of driving transformational change.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Packaging Account Manager (London)
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We value authenticity and want to see the real you. Share your experiences and what makes you passionate about this role.
Tailor Your Application:Make sure to customise your CV and cover letter for the Packaging Account Manager position. Highlight your relevant experience in account management and packaging, and show us how you can contribute to our team.
Showcase Your Skills:Don’t hold back on showcasing your skills! Whether it's your project management abilities or your knack for building relationships, make sure we see how you can bring value to tms and McDonald's.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Morgan Street Holdings
✨Know Your Stuff
Before the interview, dive deep into tms and McDonald's packaging strategies. Familiarise yourself with their recent projects and sustainability initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Relationship Skills
As a Packaging Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and how you've resolved conflicts or challenges with stakeholders.
✨Be Ready to Discuss Market Insights
Stay updated on current trends in the packaging industry and be prepared to discuss how these could impact tms and McDonald's. Bring ideas on potential growth opportunities and innovative services that could benefit both companies.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled complex issues in previous roles. Be ready to explain your thought process and how you approached problem-solving, especially in high-pressure situations. This will showcase your proactive and solution-oriented mindset.
