Account Manager - VMO2 in London

Reporting Location: London - 16 Hatfields

Workplace Type: Hybrid

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice!

At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible. So whether you're here for a meeting, a project, or a career – be prepared to Leave Changed.

WHY WE THINK YOU WILL LOVE THIS ROLE

Since tms became O2 Priority's Partnerships Agency at the end of 2019, the business has grown to become one of the agency's leading accounts with an embedded client services team dedicated to it. In June 2021, O2 merged with Virgin Broadband bringing together two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers, and 18,700 employees. This person will join tms at an exciting time for the client's business as it merges with the UK's biggest broadband provider and we begin to implement a transformational strategy for Priority.

In recent times Priority has evolved from a consumer loyalty and reward programme into Virgin Media O2's "customer engagement programme" that now sits at the very heart of their newly merged business. The partnerships strategy we have implemented has set the telco apart from its competitors, giving Virgin Media O2 customers amazing access to exclusive experiences, offers and prizes. Internally it is considered the key strategic focus for the business moving forward and at the centre of their commitment to become truly customer centric. This is a truly awesome opportunity to be a part of a team who will create and build customer experience solutions that drive fame for Virgin Media O2.

WHAT YOU WILL BRING TO THE ORGANISATION

As an Account Manager on the Priority account, you will be integral to delivering best in class customer experiences. You will be a highly organised and proactive individual who has the ability to manage multiple projects while paying strict attention to detail. You will be a great people person, keen to make an impression on colleagues and clients, with a willingness to get involved and raise your hand for tasks – however big or small!

RESPONSIBILITIES

• Confident communicator both written and verbal.
• Calm and level-headed, supporting relevant project meetings, both internal and external.
• Impeccable attention to detail and ability to work autonomously across designated workstreams.
• Team player, working in partnership with all cross-functional teams, internal and external.
• Deliver partnerships on behalf client, on time, to scope, to quality and within budget.
• Understand and adhere to the client delivery processes already in place.
• Proactively comes up with and contributes to creative ideas and supports their implementation.
• Excellent writing and presentation skills (in particular grammar and punctuation).
• Excellence in Account Management & Delivery.
• Strong time management, ensuring all deadlines are adhered to and delivering partner activations on time.
• Able to confidently multitask, managing deadlines and prioritising workload as needed.
• Accuracy should always be front-of-mind and self-monitoring is essential e.g. proof reading work before sharing with clients.
• Willing to go the extra mile to ensure the best outcome for the client and agency.
• Acts upon decisions and delivers results for the client and agency.

CLIENT PARTNERSHIP

• Understands the client business and customer needs within its competitive context and uses this to confidently critique and build ideas.
• Proactive relationship management; building strong relationships both internal and external.
• Supports the delivery of campaigns from strategy to concept to implementation to evaluation; on time and within budget.
• Manages client's expectations around all areas of campaigns: timings, budgets, resources, change requests.

PROJECT MANAGEMENT

• Lead on projects to ensure the wider team have the required information and resource to deliver projects.
• Takes clear ownership of campaigns where relevant e.g. running client status meetings, organising/running team stand-ups, managing timelines and meetings in line with daily project needs.
• Provides weekly project status updates to manager on work progress, bottlenecks or anticipated changes to the planned workflow.
• Supports digital team where necessary on the timely delivery of campaigns.
• Identifying risks and issues within your campaigns. Notifying team lead and addressing risks before they elevate.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Ideally, you will have a background in account handling.
• You will have a passion for creating brand experiences for customers.
• You will have strong people skills, work well under pressure and have strong organisational skills.
• Experience of working in an integrated agency environment.
• Experience on delivering integrated campaigns and experience of working with multiple teams and suppliers.
• Strong presentation skills (writing and delivering).
• Strong time management, organisation and project management skills.
• Thrive on taking ownership of your projects and delivering best in class executions.
• Ideally, an understanding of partnership marketing and/or digital project management.

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.