At a Glance
- Tasks: Drive business growth and manage client relationships for McDonald's packaging projects.
- Company: Join a dynamic team at a leading creative agency with global reach.
- Benefits: Hybrid work model, professional development, and a culture of inclusion.
- Other info: Opportunity for travel and exposure to different cultures.
- Why this job: Make a real impact while collaborating with diverse teams across Europe.
- Qualifications: 3-5 years in account management, strong communication skills, and a passion for packaging.
The predicted salary is between 40000 - 50000 £ per year.
TEAM: EU Commercial & Category Delivery
CLIENTS: McDonald´s
REPORTING TO: Client Management Director Europe
LOCATION: London
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together.
WHY WE THINK YOU WILL LOVE THIS ROLE
We are seeking an Account & Local Market Activity Manager to join our team and be a key player in driving our business & supporting a cluster of European markets for our client McDonald’s on packaging as well as growth categories. Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework. This role is client facing and you would join a dynamic team which is part of a larger, globally operating company.
This job is for you if:
- You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
- You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
- You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.
WHAT YOU WILL BRING TO tms
Key Responsibilities:
- Operational Excellence: Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise.
- Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald's.
- Strengthening Customer Relationships: Cultivate and strengthen relationships with all local stakeholders across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible.
- Collaboration and Issue Resolution: Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments.
- Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald's.
- Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win/win solutions that benefit our customers and drive sustainable growth for our company.
Your role is instrumental in shaping our market presence and forging strong partnerships. Your leadership will play a pivotal role in positioning us for continued success and growth within McDonald’s.
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
- Proven Business Experience: 3-5 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
- Education: Bachelor's degree in engineering, business, or equivalent field.
- Customer & Communication Skills: Strong client focus with excellent communication, presentation, and facilitation abilities; fluent English required, other European languages a plus.
- Project & Time Management: Proven ability to plan, execute, and deliver complex projects, prioritize tasks, and meet deadlines under pressure.
- Problem Solving & Autonomy: Proactive, solution-oriented, and capable of working independently with integrity and trust.
- Collaboration & Influence: Effective team player, skilled at stakeholder management, conflict resolution, and building strong relationships.
- Industry & Technical Knowledge: Good understanding of packaging production processes, budgeting/financial control, and proficient in Microsoft Office Suite.
This role is a hybrid role based in our London offices. Willingness and availability for occasional ad-hoc travel within Europe to attend meetings and client engagements is required.
If you possess these skills and experience and are ready to take on a challenging and dynamic role in the packaging industry, we encourage you to apply and become part of our team. Your expertise will play a vital role in our success.
If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Account Manager (Packaging) - 18 month FTC. Based in London employer: Morgan Street Holdings
At tms, we pride ourselves on being an exceptional employer that champions creativity, diversity, and personal growth. Our London office offers a vibrant work culture where employees are empowered to share their ideas and collaborate with a dynamic team, all while working with renowned clients like McDonald's. With a strong commitment to professional development and a focus on fostering an inclusive environment, we ensure that every team member is prepared to thrive and make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Packaging) - 18 month FTC. Based in London
✨Tip Number 1
Network like a pro! Reach out to current employees at tms through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching tms and McDonald's. Understand their values, recent projects, and how you can contribute. This shows you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Account Manager. Highlight your experience in account management and how you can drive growth for McDonald's packaging initiatives.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Account Manager (Packaging) - 18 month FTC. Based in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and packaging, and show us how your skills align with what we're looking for.
Showcase Your Passion:We love candidates who are genuinely excited about making an impact. Share specific examples of how you've driven change or improved client relationships in your previous roles. Let your enthusiasm shine through!
Be Authentic:At tms, we value authenticity and diversity. Don’t be afraid to let your personality come through in your application. We want to know the real you and how you can contribute to our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better right from the start!
How to prepare for a job interview at Morgan Street Holdings
✨Know Your Stuff
Before the interview, dive deep into tms and McDonald's operations, especially in packaging. Familiarise yourself with their recent projects and challenges. This will not only show your enthusiasm but also help you connect your experience to their needs.
✨Showcase Your Relationship Skills
Since this role is all about client satisfaction and relationship management, prepare examples of how you've successfully built and maintained relationships in previous roles. Be ready to discuss specific strategies you used to enhance client engagement.
✨Be a Problem Solver
Think of instances where you've tackled complex issues in a project. Highlight your proactive approach and how you collaborated with others to find solutions. This will demonstrate your ability to navigate challenges effectively, which is crucial for this position.
✨Embrace Authenticity
tms values authenticity and diversity, so be yourself during the interview. Share your unique perspectives and experiences. This will resonate well with the interviewers and align with their culture of inclusion and belonging.
