At a Glance
- Tasks: Drive business growth and manage client relationships for McDonald's packaging projects.
- Company: Join a dynamic, innovative agency with a global presence.
- Benefits: Hybrid work model, professional development, and a vibrant team culture.
- Other info: Opportunity for travel and exposure to various cultures.
- Why this job: Make a real impact while collaborating with diverse teams across Europe.
- Qualifications: 3-5 years in account management, strong communication skills, and a passion for packaging.
The predicted salary is between 40000 - 50000 £ per year.
Reporting Location: London - 16 Hatfields
Workplace Type: Hybrid
TEAM: EU Commercial & Category Delivery
REPORTING TO: Client Management Director Europe
LOCATION: London
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice!
At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible. So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.
WHY WE THINK YOU WILL LOVE THIS ROLE
We are seeking an ‘Account & Local Market Activity Manager’ to join our team and be a key player in driving our business & supporting a cluster of European markets for our client McDonald’s on packaging as well as growth categories. Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework. This role is client facing and you would join a dynamic team which is part of a larger, globally operating company.
This job is for you if:
- You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
- You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
- You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.
WHAT YOU WILL BRING TO tms
Key Responsibilities:
- Operational Excellence: Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients' expectations.
- Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald's. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty.
- Strengthening Customer Relationships: Cultivate and strengthen relationships with all local stakeholders across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
- Collaboration and Issue Resolution: Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
- Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald's. Proactively propose innovative services and strategically expand existing categories to capitalize on market potential and foster growth.
- Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win/win solutions that benefit our customers and drive sustainable growth for our company.
- Provide regular feedback to your line manager and align with them on strategic decisions. Your role is instrumental in shaping our market presence and forging strong partnerships. Your leadership will play a pivotal role in positioning us for continued success and growth within McDonald’s.
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
- Proven Business Experience: 3-5 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
- Education: Bachelor's degree in engineering, business, or equivalent field.
- Customer & Communication Skills: Strong client focus with excellent communication, presentation, and facilitation abilities; fluent English required, other European languages a plus.
- Project & Time Management: Proven ability to plan, execute, and deliver complex projects, prioritize tasks, and meet deadlines under pressure.
- Problem Solving & Autonomy: Proactive, solution-oriented, and capable of working independently with integrity and trust.
- Collaboration & Influence: Effective team player, skilled at stakeholder management, conflict resolution, and building strong relationships.
- Industry & Technical Knowledge: Good understanding of packaging production processes, budgeting/financial control, and proficient in Microsoft Office Suite.
This role is a hybrid role based in our London offices. Willingness and availability for occasional ad-hoc travel within Europe to attend meetings and client engagements is required.
If you possess these skills and experience and are ready to take on a challenging and dynamic role in the packaging industry, we encourage you to apply and become part of our team. Your expertise will play a vital role in our success.
If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Account Manager (Packaging) - 18 month FTC employer: Morgan Street Holdings
At tms, we pride ourselves on being an exceptional employer that champions diversity, inclusion, and personal growth. Our London office offers a vibrant hybrid work culture where employees are empowered to share their ideas and collaborate with a dynamic team, all while working with renowned clients like McDonald's. With a strong focus on professional development and a commitment to preparing you for future challenges, tms is the perfect place for those looking to make a meaningful impact in the packaging industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Packaging) - 18 month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for the role and demonstrate that you're a great fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect candidate for the Account Manager role. Highlight your experience in account management and your ability to build strong relationships with clients like McDonald's.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Account Manager (Packaging) - 18 month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and packaging, and don’t forget to showcase your client interaction skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with what we’re looking for. Be authentic and let your personality come through – we love that!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re keen on candidates who are proactive and solution-oriented, so share those stories that demonstrate your ability to think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at tms!
How to prepare for a job interview at Morgan Street Holdings
✨Know Your Stuff
Before the interview, dive deep into the company’s background and its relationship with McDonald's. Understand their packaging strategies and recent projects. This will not only show your interest but also help you connect your experience to their needs.
✨Showcase Your Relationship Skills
Since this role is all about client satisfaction and relationship management, prepare examples of how you've successfully built and maintained relationships in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Be a Problem Solver
Think of instances where you identified issues and proposed solutions, especially in a collaborative environment. Highlight your proactive approach and ability to work independently, as these traits are crucial for the Account Manager position.
✨Prepare for Cultural Insights
Given the multinational aspect of the role, brush up on cultural nuances that might affect business interactions. Be prepared to discuss how you’ve navigated diverse teams and what you learned from those experiences.
