Care Coordination Specialist – Admissions and Intake | Bedford, NH | Full-Time - In office

• Health, dental, and vision insurance
• PTO and supplemental insurance options
• Supportive, family-friendly office environment
• No weekends

Location

• Bedford, NH
• About the Opportunity

We are seeking a compassionate, organized, and relationship-driven Care Coordination Specialist – Admissions & Intake to support client admissions, intake coordination, referral management, and continuity of care for a growing home care organization in New Hampshire.

This position requires experience in home care or working with home care agencies.

This position serves as a critical link between referral sources, clients, families, caregivers, scheduling teams, and clinical staff.

The ideal candidate enjoys helping clients navigate the admissions process, coordinating services, communicating with healthcare professionals, and ensuring clients receive timely and compassionate care.

This is an excellent opportunity for someone with experience in home care, healthcare coordination, admissions, intake, medical assisting, scheduling, case management, care coordination, or healthcare administration who is seeking a stable full-time office-based role with growth potential.

Compensation and Benefits

• Full-time, stable in-office schedule
• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Supplemental insurance options including accident, short-term disability, and term life
• Supportive and collaborative office culture
• No weekends
• What You'll Be Doing
• Coordinate client admissions, intake, and onboarding processes
• Serve as a primary point of contact for referral sources, case managers, clients, families, caregivers, and healthcare professionals
• Assist clients and families through the start-of-care process, ensuring a positive and supportive experience
• Coordinate communication between referral sources, scheduling teams, caregivers, clinical staff, and operations
• Review referrals, intake documentation, service requests, and care coordination needs
• Track referrals, admissions, pending documentation, authorizations, and follow-up activities
• Assist with scheduling coordination and continuity of care communication
• Help identify urgent client needs, service barriers, or medically complex situations and communicate appropriately to leadership
• Maintain accurate documentation within HHAe Xchange and internal systems
• Collaborate closely with scheduling, recruiting, operations, intake, and clinical teams
• Build relationships with hospitals, rehabilitation facilities, physician offices, case managers, discharge planners, managed care organizations, and community partners
• Participate in community outreach, networking opportunities, and referral relationship development as needed
• Support office coordination, documentation, reporting, and operational workflows

Qualifications

• Minimum of 2 years of experience in home care, healthcare coordination, admissions, intake, scheduling, medical office support, case management, care coordination, or healthcare administration preferred
• Experience in home care, home health, hospice, healthcare, or community-based services strongly preferred
• Experience working with referrals, admissions, client onboarding, or care coordination processes preferred
• Familiarity with HHAe Xchange or similar EMR systems preferred
• Strong communication, multitasking, customer service, and organizational skills
• Ability to work independently and collaboratively in a fast-paced office environment
• Professional, compassionate, and relationship-oriented personality
• Basic medical terminology and healthcare knowledge preferred
• Proficiency with Microsoft Office and Teams
• High attention to detail and documentation accuracy
• Why This Role Matters

This role helps ensure clients receive timely, coordinated, and compassionate home care services while strengthening relationships with referral sources, families, and healthcare partners.

Your communication, coordination, and organizational skills will directly impact client satisfaction, continuity of care, and successful service delivery.

Apply Today

Join a growing home care organization that values teamwork, professionalism, exceptional client service, and helping individuals remain safe and independent in their homes.