Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support staff with IT issues and ensure smooth operation of AV/VC systems.
- Company: Join a specialist college dedicated to hands-on learning and support.
- Benefits: Gain valuable experience in a full-time role with opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in the education sector.
- Qualifications: A keen interest in IT and problem-solving skills are essential.
- Other info: Open to all applicants, promoting diversity and equal opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Central, London
Temporary Role
THE COMPANY: Working for this specialist college, this is your chance to become involved in a really worthwhile and hands-on team. You will be working on supporting their staff across the business with IT support and solving any issues. This is a full-time role but a great opportunity to take on new tasks and learn.
SKILLS:
- End-user support.
- Infrastructure and device support.
- Supporting with the AV/VC systems.
- Infrastructure support via service management, Microsoft Teams, telephone, email and onsite support.
- Taking full ownership of supporting with IT throughout the business.
- Ensure meeting rooms have good, working IT and AV equipment and be on hand before meetings to support.
- Provide technical support and guidance to the colleges examiners through managing their Technical Support Inbox.
- Maintain and manage records in accordance with the guidance and data protection policy.
THE PERSON:
- Be really able to research problems in-depth and find solutions using whatever methods available.
- Must be willing to learn and be able to adapt to the situation.
- Be able to work fast, take complete ownership of a user problem, and resolve as quickly as possible.
- Have an active interest in IT, stay up to date with the changing industry and adapt your methods to fit this.
- Be able to deal with various levels of user competency either written or verbal.
- Be willing to go the extra mile in dealing with user queries and also have a professional and polite manner.
- Being able to work as part of a team and deliver excellent service.
EQUAL OPPORTUNITIES: Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998.
IT Support Technician employer: Morgan Spencer
Contact Detail:
Morgan Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those mentioned in the job description like Microsoft Teams. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. This will help illustrate your ability to take ownership of user problems and find effective solutions.
✨Tip Number 3
Research the college and its IT infrastructure. Understanding their specific needs and challenges can help you tailor your responses in interviews and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Practice your communication skills, as you'll need to interact with users of varying technical abilities. Being able to explain complex IT concepts in simple terms will demonstrate your capability to provide excellent service.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly end-user support and infrastructure management. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your problem-solving skills and willingness to learn, as these are key traits they are looking for. Provide examples of how you've successfully supported users in the past.
Showcase Technical Skills: List any technical skills or certifications you have that relate to the role, such as experience with AV/VC systems or familiarity with Microsoft Teams. This will help you stand out as a candidate who is ready to take on the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Morgan Spencer
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience in IT support. Highlight specific tools and systems you've worked with, especially those relevant to the role, such as Microsoft Teams or AV/VC systems.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach troubleshooting. Share examples of past issues you've resolved, detailing your research methods and the steps you took to find solutions.
✨Emphasise Communication Skills
Since you'll be dealing with users of varying technical abilities, showcase your ability to communicate complex information clearly and effectively. Practice explaining technical concepts in simple terms.
✨Exhibit a Willingness to Learn
Convey your enthusiasm for staying updated with the latest IT trends and technologies. Discuss any recent courses or certifications you've pursued to enhance your skills and knowledge in the field.
