At a Glance
- Tasks: Deliver first-class customer service and manage the front of house reception area.
- Company: Dynamic construction firm with a focus on employee engagement.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Join a team that values diversity and offers career development.
- Why this job: Be the face of the business and create a welcoming atmosphere for all.
- Qualifications: Reception experience, excellent communication skills, and proficiency in MS Office.
The predicted salary is between 24523 - 29973 £ per year.
Our client is a Construction firm looking for a Graduate - Client Host / Office Manager, who can deliver first class customer service to all guests as well as employees. This is an exciting opportunity to work in an engaging and productive workplace.
THE ROLE:
- Taking responsibility for the front of house reception area and meeting rooms
- Ensuring our workplace experience is a pleasant experience for team members and visitors alike
- Answering incoming telephone calls on our main number, and dealing with these in an appropriate and professional manner
- Greeting visitors including clients, couriers, candidates for interview, consultants and suppliers
- Managing meeting room calendars, coordinating bookings and ensuring spaces remain tidy and ready for use at all times
- Looking after catering and refreshments for meetings – drinks, breakfast/lunch orders, as and when required
- Ordering and keeping stock of all refreshments for office space
- Working with our site teams to ensure sites are mobilised with the correct equipment and IT setup
- Taking ownership of our warehouse inventory and the logistics of calling off/sending back stock
- Assisting our Marketing and Digital Manager with social media posts where required
- Assisting our Sustainability and Wellbeing Manager with uploading and tracking carbon footprint data for the business and our office activities
THE PERSON:
- Friendly, approachable and presentable individual who is comfortable being the face of our business
- Self-motivated and willing to get ‘stuck in’ to support the team
- Excellent verbal and written English language is essential
- Proficient in MS Office Suite – particularly Outlook, Word and Excel
- Excellent time management and organisational skills
- Office Management experience preferred
Please note: only applicants with previous reception experience will be considered.
Graduate - Client Host / Office Manager employer: Morgan Spencer
As a mid-level broker located in the vibrant heart of the City, our client offers an exceptional work environment that fosters collaboration and professional growth. Employees benefit from a supportive culture that prioritises development opportunities, competitive salaries, and the flexibility of remote work, making it an ideal place for those seeking a meaningful career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - Client Host / Office Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Spencer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Spencer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate - Client Host / Office Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Spencer:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Spencer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Spencer!
How to prepare for a job interview at Morgan Spencer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
