At a Glance
- Tasks: Lead quality management and enhance customer service in a dynamic environment.
- Company: Established specialist services organisation in regulated industries.
- Benefits: Competitive salary up to £50,000 and opportunities for professional growth.
- Other info: Join a growing team and drive process improvements in a supportive culture.
- Why this job: Make a real impact by ensuring top-notch service and quality standards.
- Qualifications: Experience in quality management and customer service is essential.
The predicted salary is between 50000 - 50000 £ per year.
Location: Bridport, Dorset
Job Type: Full-Time, Permanent
Salary: Up to £50,000
About the Opportunity
Our client is a well-established specialist services organisation operating within highly regulated and technical industries. They provide testing, inspection, calibration, compliance, and engineering support services to a diverse customer base, helping organisations maintain quality, safety, and operational excellence. Due to continued growth, they are seeking a Customer Service Quality Manager to join their team in Bridport. This is an excellent opportunity for an experienced professional with a background in quality management, customer service, and operational coordination to take ownership of a highly visible role within a growing business.
The Role
The Customer Service Quality Manager will be responsible for maintaining quality management systems, supporting customer service delivery, overseeing operational processes, and ensuring compliance with recognised industry standards. Working closely with engineering, operational, and administrative teams, you will drive process improvements, maintain audit readiness, and help deliver a consistently high standard of service to customers.
