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For Companies At a Glance
- Tasks: Join our team to resolve consumer disputes and deliver fair outcomes.
- Company: Morgan Spencer is a leading recruitment consultancy in London, connecting employers and jobseekers.
- Benefits: Enjoy competitive salary, referral rewards, and a supportive work environment.
- Why this job: Make a real impact by helping consumers while developing your legal skills in a dynamic team.
- Qualifications: Experience in dispute resolution or law, strong communication skills, and a customer-focused mindset required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 26880 - 40320 £ per year.
Job Description
- Resolve mid- to high-complexity disputes between consumers and accredited businesses
- Assess evidence, apply relevant legislation and codes of practice
- Deliver impartial, well-reasoned decisions in a clear and empathetic manner
- Communicate effectively with all parties and manage a varied caseload
- Contribute to service improvements and uphold industry standards
The Person:
- Experience in alternative dispute resolution or legal decision-making
- Solid understanding of consumer and contract law
- Excellent written and verbal communication skills
- Strong customer service mindset, especially in sensitive situations
- Ability to meet deadlines and performance targets
- Familiarity with CRM systems (Salesforce/Zendesk) and a law degree (desirable)
Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alertsOur REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998Morgan Spencer Limited, registered in England & Wales No: 4254114
Case Handler x6 employer: Morgan Spencer
Contact Detail:
Morgan Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler x6
✨Tip Number 1
Familiarise yourself with the principles of alternative dispute resolution and consumer law. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in delivering complex information clearly and empathetically. Role-playing scenarios can be a great way to prepare for the types of conversations you'll have as a Case Handler.
✨Tip Number 3
Get comfortable with CRM systems like Salesforce or Zendesk. If you haven't used them before, consider taking an online course to boost your confidence and show your tech-savviness during the interview.
✨Tip Number 4
Network with professionals in the dispute resolution field. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
We think you need these skills to ace Case Handler x6
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Case Handler. Tailor your application to highlight your relevant experience in dispute resolution and legal decision-making.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your understanding of consumer and contract law, as well as your ability to handle complex disputes effectively.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Use examples to illustrate how you've communicated effectively in past situations.
Demonstrate Empathy and Customer Service: In your application, provide examples of how you've managed sensitive situations with empathy and professionalism. This will show your strong customer service mindset, which is essential for a Case Handler.
How to prepare for a job interview at Morgan Spencer
✨Showcase Your Legal Knowledge
Make sure to brush up on consumer and contract law before the interview. Be prepared to discuss how your legal knowledge can help resolve disputes effectively, as this is a key aspect of the Case Handler role.
✨Demonstrate Empathy and Communication Skills
Since the role involves dealing with sensitive situations, practice articulating your thoughts clearly and empathetically. Use examples from past experiences where you successfully communicated with clients or resolved conflicts.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems like Salesforce or Zendesk, be ready to discuss it. If not, take some time to learn the basics, as familiarity with these tools can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making skills in complex disputes. Think of specific examples from your past work where you had to make tough decisions and how you approached them.
