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For Companies At a Glance
- Tasks: Resolve disputes and deliver fair outcomes for consumers and businesses.
- Company: Join a leading Business Services recruitment consultancy in London.
- Benefits: Enjoy competitive salary, referral rewards, and a supportive work environment.
- Why this job: Make a real impact by helping others navigate complex disputes with empathy.
- Qualifications: Experience in dispute resolution or legal decision-making is essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a dedicated Adjudicator to join our Dispute Resolution Team in London. If you’re passionate about delivering fair outcomes, applying legal knowledge, and supporting consumers through complex disputes, this could be the perfect role for you.
The Role:
- Resolve mid- to high-complexity disputes between consumers and accredited businesses
- Assess evidence, apply relevant legislation and codes of practice
- Deliver impartial, well-reasoned decisions in a clear and empathetic manner
- Communicate effectively with all parties and manage a varied caseload
- Contribute to service improvements and uphold industry standards
The Person:
- Experience in alternative dispute resolution or legal decision-making
- Solid understanding of consumer and contract law
- Excellent written and verbal communication skills
- Strong customer service mindset, especially in sensitive situations
- Ability to meet deadlines and performance targets
- Familiarity with CRM systems (Salesforce/Zendesk) and a law degree (desirable)
Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike.
EQUAL OPPORTUNITIES: Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998.
Adjudicator employer: Morgan Spencer
Contact Detail:
Morgan Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adjudicator
✨Tip Number 1
Familiarise yourself with the principles of alternative dispute resolution and consumer law. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in delivering complex information clearly and empathetically. Role-playing scenarios can be a great way to prepare for the types of conversations you'll have as an Adjudicator.
✨Tip Number 3
Network with professionals in the dispute resolution field. Attend relevant workshops or seminars to meet people who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 4
Get comfortable with CRM systems like Salesforce or Zendesk. Familiarity with these tools will give you an edge, as they are often used to manage cases and track communications in dispute resolution.
We think you need these skills to ace Adjudicator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Adjudicator. Familiarise yourself with dispute resolution processes and the legal frameworks involved.
Tailor Your CV: Highlight your experience in alternative dispute resolution or legal decision-making. Emphasise your understanding of consumer and contract law, as well as any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering fair outcomes and your ability to communicate effectively. Use specific examples from your past experiences to demonstrate your skills and mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Morgan Spencer
✨Showcase Your Legal Knowledge
As an Adjudicator, you'll need a solid understanding of consumer and contract law. Be prepared to discuss relevant legislation during the interview and demonstrate how your legal knowledge can help resolve disputes effectively.
✨Emphasise Empathy in Communication
Since the role involves dealing with sensitive situations, highlight your ability to communicate empathetically. Share examples of how you've handled difficult conversations in the past, ensuring that you convey understanding and support.
✨Demonstrate Decision-Making Skills
The ability to deliver impartial and well-reasoned decisions is crucial. Prepare to discuss your decision-making process and provide examples of past experiences where you had to assess evidence and make fair outcomes.
✨Familiarity with CRM Systems
If you have experience with CRM systems like Salesforce or Zendesk, mention it during the interview. This shows that you're tech-savvy and can manage a varied caseload efficiently, which is essential for the role.
