At a Glance
- Tasks: Welcome clients and manage reception duties in a vibrant office environment.
- Company: Prestigious professional services firm with a supportive team culture.
- Benefits: Competitive salary, career growth opportunities, and exposure to events and hospitality.
- Other info: Fast-paced role with varied responsibilities and a chance to shine in client interactions.
- Why this job: Be the face of the company and create exceptional experiences for clients and colleagues.
- Qualifications: Experience in corporate reception or hospitality, excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Our client, a prestigious professional services firm, is looking for a polished and personable Reception / Front of House Assistant to join their Front of House team. This is an excellent opportunity for someone with previous 5 star/Corporate Reception, Hospitality or Client Services experience who enjoys creating exceptional first impressions and delivering a seamless experience for visitors, clients and colleagues alike.
The Role
As a key member of the Front of House team, you will be responsible for ensuring the smooth running of reception, meeting rooms and hospitality services across two Central London office locations.
Key Responsibilities
- Meeting and greeting clients, visitors and staff
- Managing incoming calls via Microsoft Teams switchboard
- Coordinating meeting room bookings and schedules
- Preparing meeting rooms and supporting hybrid meetings
- Organising refreshments for client and internal meetings
- Assisting with hospitality and events
- Setting up and troubleshooting AV equipment
- Providing administrative support to the Front of House function
- Processing invoices and maintaining accurate records
- Supporting colleagues and visitors with office facilities
- Maintaining high standards of presentation and service delivery at all times
About You
To be successful in this role, you will have:
- Previous Corporate Reception/Front of House or 5 star Hospitality experience
- Excellent communication and interpersonal skills
- A professional and confident telephone manner
- Strong organisational skills and attention to detail
- Experience using Microsoft Teams, Outlook and meeting room booking systems
- A proactive, flexible and hands-on approach
- The ability to remain calm and professional under pressure
- Excellent personal presentation
What's on Offer?
- Salary of £35,000
- Opportunity to join a highly regarded professional services environment
- Collaborative and supportive team culture
- Varied and fast-paced role with extensive client interaction
- Exposure to events, hospitality and workplace services
- Long-term career opportunity within a successful organisation
If you are an experienced Front of House professional who takes pride in delivering a first-class service and thrives in a client-facing environment, we'd love to hear from you.
Morgan Spencer is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity, or circumstance.
Confidentiality & GDPR: All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.
Receptionist employer: Morgan Spencer Recruitment
Morgan Spencer Recruitment is an excellent employer, offering a dynamic work environment in the heart of Greater London. With a strong focus on employee development and engagement, we provide our HR Partners with opportunities to influence meaningful change within Higher Education while collaborating with senior stakeholders. Our inclusive culture fosters innovation and professional growth, making it a rewarding place to advance your career.
Contact Details:
Morgan Spencer Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Spencer Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Spencer Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Spencer Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Spencer Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Spencer Recruitment!
How to prepare for a job interview at Morgan Spencer Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
