At a Glance
- Tasks: Lead customer service and quality management to ensure top-notch service delivery.
- Company: Join a well-established specialist services organisation in a dynamic industry.
- Benefits: Enjoy competitive salary, private healthcare, generous leave, and career growth opportunities.
- Other info: Office-based role in Bridport with a supportive and collaborative team environment.
- Why this job: Make a real impact by driving quality and operational excellence in a growing business.
- Qualifications: Experience in quality management, customer service, and operational coordination is essential.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a well-established specialist services organisation operating within highly regulated and technical industries. They provide testing, inspection, calibration, compliance, and engineering support services to a diverse customer base, helping organisations maintain quality, safety, and operational excellence.
Due to continued growth, they are seeking a Customer Service & Quality Manager to join their team in Bridport. This is an excellent opportunity for an experienced professional with a background in quality management, customer service, and operational coordination to take ownership of a highly visible role within a growing business.
The Customer Service & Quality Manager will be responsible for maintaining quality management systems, supporting customer service delivery, overseeing operational processes, and ensuring compliance with recognised industry standards.
Working closely with engineering, operational, and administrative teams, you will drive process improvements, maintain audit readiness, and help deliver a consistently high standard of service to customers. This role would suit someone with experience in a regulated, technical, engineering, or manufacturing environment who enjoys balancing quality assurance, operational support, and customer engagement.
- Customer Service & Coordination
- Act as a key point of contact to support the delivery of exceptional customer service
- Support the resolution of customer queries and service-related issues
- Quality & Compliance Management
- Maintain and support accredited quality management systems
- Lead and coordinate internal and external quality audits
- Ensure processes remain aligned with relevant industry standards and regulatory requirements
- Promote a culture of quality, compliance, and continuous improvement
- Work closely with engineering and office-based teams to coordinate priorities and support day-to-day operations
- Support business change and integration activities where required
- Customers receive a consistently high level of service and communication
- Quality standards and compliance requirements are maintained at all times
- Internal teams are well-supported and work collaboratively towards common goals
- Excellent organisational and time-management skills
- Strong communication and stakeholder-management skills
- Experience maintaining quality systems and controlled documentation
- Understanding of audit, compliance, and quality-driven environments
- Experience managing quality systems and conducting quality audits, ideally within ISO 17025, ISO 9001, or similar frameworks
- Previous experience in customer service, operations, service coordination, or quality management roles
- Proven ability to lead projects, drive improvements, and work cross-functionally
Monday to Friday, full-time hours. Primarily office-based role in Bridport. Competitive salary, pension scheme, private healthcare, life assurance, generous annual leave entitlement, enhanced family-friendly policies, ongoing professional development and career progression opportunities.
Morgan Spencer is committed to equality, diversity, and inclusion. All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation.
Contact Details:
Morgan Spencer Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Quality Manager (Permanent) in Bridport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Spencer Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Spencer Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Quality Manager (Permanent) in Bridport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Spencer Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Spencer Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Spencer Recruitment!
How to prepare for a job interview at Morgan Spencer Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
