At a Glance
- Tasks: Lead customer service and quality management to ensure exceptional service delivery.
- Company: Join a well-established specialist services organisation in Bridport.
- Benefits: Enjoy competitive salary, private healthcare, and generous annual leave.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real impact by driving quality and operational excellence.
- Qualifications: Experience in quality management and customer service is essential.
The predicted salary is between 35000 - 45000 £ per year.
Location: Bridport, Dorset (DT6)
Job Type: Full-Time, Permanent
Salary: Competitive
About the Opportunity
Our client is a well-established specialist services organisation operating within highly regulated and technical industries. They provide testing, inspection, calibration, compliance, and engineering support services to a diverse customer base, helping organisations maintain quality, safety, and operational excellence.
Due to continued growth, they are seeking a Customer Service & Quality Manager to join their team in Bridport. This is an excellent opportunity for an experienced professional with a background in quality management, customer service, and operational coordination to take ownership of a highly visible role within a growing business.
The Role
The Customer Service & Quality Manager will be responsible for maintaining quality management systems, supporting customer service delivery, overseeing operational processes, and ensuring compliance with recognised industry standards. Working closely with engineering, operational, and administrative teams, you will drive process improvements, maintain audit readiness, and help deliver a consistently high standard of service to customers. This role would suit someone with experience in a regulated, technical, engineering, or manufacturing environment who enjoys balancing quality assurance, operational support, and customer engagement.
Key Responsibilities
- Customer Service & Coordination
- Act as a key point of contact to support the delivery of exceptional customer service
- Ensure customer requirements are understood and delivered efficiently
- Coordinate effectively across departments to align customer expectations with operational capabilities
- Build and maintain strong relationships with customers and internal stakeholders
- Support the resolution of customer queries and service-related issues
- Quality & Compliance Management
- Maintain and support accredited quality management systems
- Lead and coordinate internal and external quality audits
- Review documentation, records, and operational outputs to ensure compliance and consistency
- Ensure processes remain aligned with relevant industry standards and regulatory requirements
- Maintain standard operating procedures (SOPs), work instructions, and controlled documentation
- Promote a culture of quality, compliance, and continuous improvement
- Operational Oversight
- Work closely with engineering and office-based teams to coordinate priorities and support day-to-day operations
- Monitor workflows and identify opportunities for increased efficiency and process improvement
- Support business change and integration activities where required
- Drive initiatives that improve operational effectiveness and accountability
- Assist in developing sustainable and scalable processes across the organisation
What Success Looks Like
- Customers receive a consistently high level of service and communication
- Quality standards and compliance requirements are maintained at all times
- Documentation remains accurate, controlled, and audit-ready
- Operational processes run efficiently with measurable improvements over time
- Internal teams are well-supported and work collaboratively towards common goals
- Continuous improvement initiatives deliver positive business outcomes
About You
- Excellent organisational and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and stakeholder-management skills
- Proactive and solutions-focused approach
- High levels of accountability and ownership
- Ability to work effectively with both technical and non-technical colleagues
Technical Skills
- Experience maintaining quality systems and controlled documentation
- Ability to create, review, and manage SOPs, procedures, and work instructions
- Understanding of audit, compliance, and quality-driven environments
- Knowledge of continuous improvement, Lean methodologies, or process optimisation would be advantageous
Experience
- Experience managing quality systems and conducting quality audits, ideally within ISO 17025, ISO 9001, or similar frameworks
- Previous experience in customer service, operations, service coordination, or quality management roles
- Experience within engineering, manufacturing, laboratory, technical, or other regulated environments
- Proven ability to lead projects, drive improvements, and work cross-functionally
Education
- Degree-qualified in Engineering, Operations, Manufacturing, Business, or a related discipline is desirable
Working Environment
- Monday to Friday, full-time hours
- Primarily office-based role in Bridport
- Collaborative, team-focused working environment
- High standards of professionalism, accuracy, and accountability
- Opportunity to work closely with operational, engineering, and leadership teams
Benefits
- Competitive salary
- Pension scheme
- Private healthcare
- Life assurance
- Generous annual leave entitlement
- Enhanced family-friendly policies
- Ongoing professional development and career progression opportunities
Contact Details:
Morgan Spencer Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Quality Manager in Bridport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Spencer Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Spencer Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Quality Manager in Bridport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Spencer Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Spencer Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Spencer Recruitment!
How to prepare for a job interview at Morgan Spencer Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
