Customer Service Representative
Location: Blackfriars, London (on site 5 days)
Salary: £25,000 - £30,000 DOE
Hours: Monday to Friday. 9am to 5pm
The Opportunity
We are seeking a professional, organised and customer-focused Customer Service Administrator to join a busy and fast-paced team. This is an excellent opportunity for someone with strong customer service experience who enjoys building relationships, solving problems and ensuring customers receive a first-class experience.
Working closely with internal departments and external customers, you will play a key role in managing enquiries, processing orders, coordinating information and providing administrative support to ensure the smooth day-to-day operation of the business.
Key Responsibilities
Acting as the first point of contact for customer enquiries via phone and email.
Managing customer orders, requests and queries from receipt through to completion.
Maintaining accurate customer records and updating internal systems.
Building strong relationships with customers and providing exceptional service at all times.
Liaising with internal teams to coordinate information and resolve customer issues.
Monitoring inboxes and ensuring queries are responded to promptly and professionally.
Preparing documentation, reports and correspondence as required.
Supporting the wider team with administrative duties and ad hoc projects.
Identifying opportunities to improve processes and enhance the customer experience.
About You
Previous customer service experience is essential.
Strong communication skills, both written and verbal.
Highly organised with excellent attention to detail.
Confident managing multiple tasks and priorities in a busy environment.
Proficient in Microsoft Office, particularly Outlook, Word and Excel.
Positive, proactive and team-oriented approach.
Ability to build rapport and maintain strong working relationships with customers and colleagues.
What's on Offer
Salary of £25,000 - £30,000 depending on experience.
Friendly and supportive team environment.
Op...
Customer Service Representative employer: Morgan Spencer Careers
Morgan Spencer is an exceptional employer located in the heart of Central London, offering a dynamic and collaborative work environment for Senior Software Developers. With a strong commitment to employee growth, you will have opportunities to mentor junior developers while working on innovative digital solutions that make a real impact. The hybrid working model, combined with a focus on equality, diversity, and inclusion, ensures a supportive culture where your contributions are valued and recognised.
