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- Tasks: Support residents during refurbishment projects and ensure smooth communication with all parties involved.
- Company: Join Morgan Sindall Property Services, a leader in improving community living conditions.
- Benefits: Enjoy a company car, profit share, flexible working, and extensive wellbeing support.
- Why this job: Make a real difference in people's lives while building your career in property services.
- Qualifications: Experience in project administration and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for learning and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required.
About the Role
As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You will carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role.
About You
We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You will need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you will have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury.
Benefits
- Company Car / Allowance
- Profit Share
- Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Resident Liaison Officer (Planned & Regeneration) in Welwyn employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Planned & Regeneration) in Welwyn
✨Tip Number 1
Get to know the company inside out! Research Morgan Sindall Property Services and their projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities. Plus, it shows you're proactive!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've successfully liaised with residents or managed complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Morgan Sindall.
We think you need these skills to ace Resident Liaison Officer (Planned & Regeneration) in Welwyn
Some tips for your application 🫡
Show Your People Skills: As a Resident Liaison Officer, your ability to connect with residents is key. Make sure to highlight any previous experience where you've successfully communicated and built relationships with diverse groups. We want to see how you can bring that people-focused approach to our team!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see how you fit the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Resident Liaison Officer role. We love seeing candidates who take the extra step to align their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Morgan Sindall
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as conducting property condition surveys and managing project trackers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully liaised with residents or managed complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your skills but also give the interviewer a clear picture of how you handle challenges.
✨Show Your People Skills
As a Resident Liaison Officer, you'll be working closely with a diverse range of people. During the interview, highlight your communication skills and ability to empathise with residents. Share examples of how you've built rapport and trust with clients or stakeholders in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.