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For Companies At a Glance
- Tasks: Manage customer calls and schedule appointments to meet service agreements.
- Company: Join Morgan Sindall Property Services, a leader in housing solutions.
- Benefits: Enjoy flexible working, profit share, and extensive wellbeing support.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in customer service and planning, with strong communication skills.
- Other info: Dynamic team culture focused on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to recruit a Customer Service Planner to join our team, based from our office in Welwyn Garden City.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
About You
Candidates will have the following:
- Customer Service and Planning experience in social housing or similar.
- Good computer skills including Microsoft Office.
- Strong administration, organisational and communication skills.
- Technical background would be advantageous.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Ability to communicate with different stakeholders at different levels.
- Passionate about service delivery and customer satisfaction.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Planner in Welwyn Garden City employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner in Welwyn Garden City
✨Tip Number 1
Get to know the company! Research Morgan Sindall Property Services and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with clients and stakeholders, role-play different scenarios with a friend or family member. This will boost your confidence and help you handle tricky situations like demanding customers.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on making a real impact as a Customer Service Planner.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Planner in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service and planning experience. We want to see how your skills match the role of a Customer Service Planner, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe even share an example of how you've successfully handled demanding customers in the past.
Highlight Your Organisational Skills: As a Customer Service Planner, organisation is key! Make sure to mention any tools or methods you use to stay organised, especially if you have experience with scheduling or managing multiple tasks at once. We love seeing how you keep everything running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Morgan Sindall Property Services!
How to prepare for a job interview at Morgan Sindall
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Planner inside out. Familiarise yourself with the company's services and how they impact customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled complex situations or demanding customers. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Highlight Your Planning Experience
Be ready to discuss your planning experience in detail. Talk about specific instances where you’ve had to prioritise tasks or manage multiple jobs simultaneously. Use metrics or outcomes to illustrate your success in meeting deadlines and service level agreements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
