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- Tasks: Lead a team to ensure excellent service standards and meet KPIs in repairs and maintenance.
- Company: Morgan Sindall Property Services focuses on improving living conditions for communities through integrated asset management.
- Benefits: Enjoy perks like a company van, profit share, private health insurance, and flexible working options.
- Why this job: Join a supportive culture that values innovation and puts people first while making a real community impact.
- Qualifications: Experience in social housing, gas delivery, and operational management is essential; valid UK driving licence required.
- Other info: No hybrid working; must work from the main office in Hertfordshire.
The predicted salary is between 36000 - 60000 £ per year.
Permanent Full Time
We are looking to recruit a Repairs Supervisor to join us, based inHertfordshire.
About the Role
Joining us as a Repairs Supervisor, you will lead a team as part of a project or defined work stream, driving excellent service standards and achievement of KPIs. You will assess resource requirements and support the management of the day-to-day activity, ensuring that all teamobjectivesare met within overall time,costand budget constraints.
You will manage team performance in line with company policy, ensuring they are clear in terms of their roles and responsibilities.Youllhold regular review meetings and coach, mentor and motivate staff, ensuring development needs areidentified.Youllalsobe responsible forresolving any complaints, informing management, and implementing action plans to address any areas of dis-satisfaction.
Key attributes to this role are as follows:
Social Housing and Gas Breakdowns, Compliancy, Installations and Cyclical Maintenance background.
Operational management experience/service delivery in Gas delivery – managing operatives and subcontractors performance and KPIs.
Valid competency in Gas service delivery.
Passionate about service delivery,employeeand resident engagement.
Can do attitude and attributes perfected to deliver first time fix solutions.
Delivering a compliant,safeand resilient service.
Delivering services within budget.
Strongtrack recordof managing multi-site workforces.
No hybrid working, must be able to work frommain officelocatedinHertfordshire
Good levelof written English e.g. ability to write responses to complaints.
Good computer skills.
Good project management skills.
Good communicationskills e.g. ability to communicate with different stakeholders atdifferent levels.
Ensure best practice prevails throughout the Regions activities.
About You
Candidates will have a Social Housing – Gas Breakdowns, Compliancy, Installations and Cyclical Maintenance background, with a service delivery experience in Gas delivery.
With sound knowledge of construction methods,technologyand materials,youllhave excellent time management, IT and influencing skills, as well as a proactive and flexible approach.
Werelooking for someone who can manage operatives and subcontractors performance, who can deliver a compliant,safeand resilient service.It\’svital you have valid competency in Gas service delivery, along with experience of inspections, quality assurance and governance of gas activities, including recording keeping.
You must hold a full UK driving licence for a minimum of 12 months. Please note you must be able to work frommainofficelocatedat Maida Vale also.
Benefits
Company Van (work use only)
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leavinga lasting legacyin the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented peoplearekey to our success.
MSPS are proud to support the resettlement of armed forces personnel.
Please refer to the full Job Description upon completing your application.
Supervisor/Team Leader (Operations - Repairs, Maintenance and Voids) in Welwyn Garden City employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor/Team Leader (Operations - Repairs, Maintenance and Voids) in Welwyn Garden City
✨Tip Number 1
Familiarise yourself with the specific KPIs and service standards that are crucial for the Repairs Supervisor role. Understanding these metrics will help you demonstrate your ability to drive performance and meet objectives during any discussions or interviews.
✨Tip Number 2
Network with professionals in the social housing and gas service delivery sectors. Engaging with industry contacts can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and resolved complaints in previous roles. Being able to share specific instances where you've improved service delivery or team performance will showcase your leadership skills effectively.
✨Tip Number 4
Research Morgan Sindall Property Services and their approach to community engagement and service delivery. Showing that you understand their mission and values can set you apart as a candidate who is genuinely interested in contributing to their goals.
We think you need these skills to ace Supervisor/Team Leader (Operations - Repairs, Maintenance and Voids) in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing, gas breakdowns, and operational management. Use specific examples that demonstrate your ability to lead teams and manage performance against KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service delivery and employee engagement. Mention your experience with managing multi-site workforces and how you can contribute to the company's goals.
Showcase Your Communication Skills: Since good communication is key for this role, provide examples of how you've effectively communicated with different stakeholders in previous positions. Highlight any experience in resolving complaints and implementing action plans.
Highlight Relevant Qualifications: Ensure you mention your valid competency in gas service delivery and any relevant certifications. This will demonstrate your technical knowledge and suitability for the role.
How to prepare for a job interview at Morgan Sindall
✨Understand the Role
Make sure you have a clear understanding of the Repairs Supervisor role and its responsibilities. Familiarise yourself with key terms like KPIs, service delivery, and team management to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your background in social housing, gas breakdowns, and maintenance. Highlight specific examples where you've successfully managed teams or projects, focusing on how you met objectives and resolved issues.
✨Demonstrate Leadership Skills
Be ready to talk about your leadership style and how you motivate and develop your team. Share examples of how you've coached staff or handled performance issues, as this is crucial for the role.
✨Prepare Questions
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
