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- Tasks: Act as the main contact for residents and project teams, ensuring smooth communication.
- Company: Join Morgan Sindall Property Services, dedicated to improving community living conditions.
- Benefits: Enjoy flexible working, 26 days holiday, profit share, and extensive wellbeing support.
- Why this job: Make a real impact in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in resident liaison, strong communication skills, and a valid UK driving licence required.
- Other info: Opportunities for learning, volunteering, and a culture that values diversity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Fixed Term – Full Time (6 Months)
We are looking to recruit a Resident Liaison Officer to join our team in Grimsby!
About the Role
As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate willbe responsible forfostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.
Working to deliver the best quality service,youllbe responsible fora first-class liaison and administrative support to our project team in a professional and efficient manner.
About You
Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability toestablishand maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic,youllhave excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with theEasyBOPsystem would be beneficial but are by no means essential.
You must hold a clean valid UK driving licence and be willing to travel from property to property.
Benefits
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Profit Share Discretionary Annual Bonus Scheme
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26 Days Holiday plus Bank Holidays
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Enhanced Pension Plan
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Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
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Life Assurance & Accident Cover
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Share Save
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Enhanced Maternity & Paternity Pay
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Work Perks Discounts & Vouchers
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Buy & Sell Holiday Schemes
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Flexible Working & Flexible Bank Holidays
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Cycle to Work
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Volunteering (2 days paid)
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Learning & Development Opportunities
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Extensive Wellbeing Support, including EAP
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Loyalty & Values Awards
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Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leavinga lasting legacyin the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented peoplearekey to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you tosubmityour application as soon as possible to avoid
disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume ofappropriate candidates.
Resident Liaison Officer (Planned & Regeneration) in Grimsby employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Planned & Regeneration) in Grimsby
✨Tip Number 1
Familiarise yourself with the local community in Grimsby. Understanding the residents' needs and concerns will help you build rapport and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Highlight any previous experience you have in social housing or similar environments. Be ready to discuss specific examples of how you've successfully managed resident relationships and resolved issues.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be the main point of contact, practice articulating how you would handle various scenarios with residents, ensuring you convey empathy and professionalism.
✨Tip Number 4
Research Morgan Sindall Property Services and their values. Being able to align your personal values with theirs during the interview can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Resident Liaison Officer (Planned & Regeneration) in Grimsby
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Resident Liaison Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: Emphasise any previous experience as a Resident Liaison Officer or in a similar role, particularly within social housing. Use specific examples to demonstrate your ability to build relationships and address resident concerns effectively.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects your proficiency. Use clear and professional language, and consider including examples of how you've successfully communicated with diverse groups.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key attributes mentioned in the job description. Mention your IT literacy and familiarity with Microsoft programmes, as well as any interest in decarbonisation works, even if not essential.
How to prepare for a job interview at Morgan Sindall
✨Showcase Your Communication Skills
As a Resident Liaison Officer, your ability to communicate effectively is crucial. Be prepared to demonstrate your verbal and written communication skills during the interview. Consider sharing examples of how you've successfully addressed resident concerns in the past.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Discuss how you manage multiple tasks and priorities, especially when liaising between residents and project teams. Providing specific examples will help illustrate your capabilities.
✨Demonstrate Empathy and Understanding
Empathy is key in this position. Be ready to talk about situations where you've had to understand and address the needs of diverse residents. Showing that you can relate to their concerns will set you apart from other candidates.
✨Research the Company and Its Values
Familiarise yourself with Morgan Sindall Property Services and their commitment to improving living conditions. Understanding their values and mission will allow you to align your answers with what they are looking for in a candidate.
